KYOCERA Mobile Print FAQ

General
- What is KYOCERA Mobile Print?
  KYOCERA Mobile Print is a convenient app for iOS and Android that lets you use your mobile device to connect wirelessly tocompatible KYOCERA printing devices and MFPs on your local area network. When connected, you can do the following:
  - Print photos and documents stored on your mobile device.
  - Scan documents on a compatible MFP and save them to your mobile device.
  - Send documents by e-mail.
  - Print webpages accessed through the app's built-in web browser.
  Where can I download KYOCERA Mobile Print?
  
  The app is available for download from the iTunes App Store (for iOS devices) and Google Play (for Android devices).
  
  How much does KYOCERA Mobile Print cost?
  
  The app is free.
  
  Is KYOCERA Mobile Print available in any languages other than English?
  
  KYOCERA Mobile Print is also available in French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, and Spanish. The app automatically displays in the same language as that set in your mobile device's system settings. If your mobile device is set to a language other than the supported languages listed above, the app will display in English.

Hardware and operating system
- Which mobile devices are supported?
  - Apple iPad, iPad mini, iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, and iPod touch 3rd generation or later.
  - Android smartphones and tablets.
  Which iOS versions are supported?
  
  Version 4.2 or later.
  
  Which Android versions are supported?
  
  Version 2.2 or later for phones, and version 3.0 or later for tablets.
  
  If I save a document or image file in the app on my Android device, where is it stored?
  
  Document or image files saved in the app are stored in your specified download folder or in the default /sdcard/Download folder.
  
  If I save a document or image file in the app on my iOS device, where is it stored?
  
  Document or image files saved in the app are only accessible through the app's Documents window.
  
  Which KYOCERA printers and MFPs are supported?
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  - Monochrome Printer
  - Color Printer
  - A4 Monochrome MFP
  - A4 Color MFP
  - A3 Monochrome MFP
  - A3 Color MFP
  Are you planning to add support for additional KYOCERA printer and MFP models?
  
  Yes. The app will be updated occasionally to support new KYOCERA printing devices.
  
  Can I use this app to print to non-KYOCERA printers and MFPs?
  
  No.
  
  Are there any differences in the KYOCERA Mobile Print for tablet device versus mobile phone?
  
  The layout is slightly different to take best advantage of the different screen sizes, but the features are the same for both.

Printing and scanning
- How do I print a photo?
  
  Photos can be accessed through the app's Photos window. To access existing photos, tap the Albums icon. If your mobile device includes a built-in camera, you can take a new photo to print by tapping the Camera icon. Once you've selected a photo, you can adjust print options.
  
  How do I print a document?
  
  Documents can be accessed through the app's Documents window. To access existing documents, tap the Documents icon. Once you've selected a document, you can adjust print options.
  
  What types of files can I print?
  
  You can print .JPG, .PNG, .PDF, .TIFF, and .XPS files. On iOS devices, you can also print .HTML, .RTF, and .TXT files, as well as all Microsoft Office (Word, PowerPoint, and Excel) or iWork (Keynote, Numbers, and Pages) file types. On Android devices, .TXT and .HTML files print at lower resolution.
  
  What printing options are available through the app?
  
  The print quality options supported in the app are High, Normal, and Draft. Paper size options are Letter, Legal, Ledger, Statement, A3, A4, A5, A6, Folio, B4, B5, and B6. You can also select the number of copies to print, number of pages per sheet, and page range. Additional options include color or B&W printing, duplex (2-sided) printing, stapling, or hole-punching. To ascertain which options are available on your printing device, consult the device’s operation guide.
  
  Can I select the paper tray?
  
  No. Print jobs are automatically sent to the printing device's default paper tray.However, if the paper size that you selected is in a tray other than the default, that tray will be used to print the job.
  
  Can I save a new photo taken in KYOCERA Mobile Print?
  
  Yes. On iOS devices, new photos taken in the app are saved to the device's native Albums folder. On Android devices, new photos are saved in your specified download folder or in the default /sdcard/Download folder.
  
  How do I view stored photos or documents in KYOCERA Mobile Print?
  
  On iOS devices, you can access stored photos or documents in the Documents window. On Android devices, you can access stored photos or documents in your specified download folder or in the default /sdcard/Download folder.
  
  Where do I save a new scan?
  
  On iOS devices, new scans are saved in the app's Documents window. On Android devices, new scans are saved in your specified download folder or in the default/sdcard/Download folder.
  
  What file formats are supported for scanning?
  
  You can scan documents for output in .JPG, .TIFF, and .PDF formats.
  
  Can I e-mail scanned files?
  
  You can use your mobile device's e-mail app to send scanned files that you have saved on your mobile device. On iOS devices, you can attach saved scans to an e-mail message and send via the device's native Mail app. On Android devices, you can attach saved scans to an e-mail message using any e-mail app that you have installed on your device.
  
  Is OCR supported?
  
  No.
  
  What is Job accounting?
  
  Job accounting lets the system administrator keep track of all print and scan jobs initiated by users. To enable Job accounting, contact your system administrator.
  
  What printing protocols are supported?
  
  RAW (port 9100), IPP (port 631), and IPPS (SSL port 443) are supported.On iOS devices, you can designate a printing protocol by tappingSettings>KYOCERA Print>Printing protocol. On Android devices, within the app, tap Menu>Advanced Settings>Printing protocol.The printing protocol selected on your mobile device must match that used by the printing device. If you are not sure which protocol is used by your printing device, contact your system administrator.
  
  Is there a limit to the number of pages that can be scanned via the app on Android devices?
  
  On compatible Android devices with at least 512MB of RAM, the app can scan up to 60 pages at A4/color/200 dpi or 15 pages at A3/color/600 dpi.
  
  Can the app print PDF documents containing multiple pages with differing paper sizes?
  
  With iOS devices, yes. With Android devices, not in one pass. In the latter case, the app can only accurately print one particular page size per print job. If your PDF document contains pages having different sizes, consider grouping pages by size and sending each group as a separate print job.

Discovery and network
- What type of connection do I need to print or scan from my mobile device?
  
  To print or scan using KYOCERA Mobile Print, your mobile device must be connected wirelessly to the same local area network as your targeted printing device or MFP.
  
  How does KYOCERA Mobile Print discover printing devices?
  
  Devices are discovered through WS-Discovery by default. Discovery via Bonjour or SNMP is also available. When using the Bonjour discovery protocol, ensure that Bonjour is enabled on your printing device.
  
  Is there a time limit to device discovery?
  
  By default, discovery timeout is 10 seconds. To change the timeout period on iOS devices, open Settings>KYOCERA Print>Discovery timeout, and select a timeout period between 5 and 60 seconds. On Android devices, within the app, tap Menu > Advanced Settings > Discovery timeout.
  
  What are "Favorites" and how do I add or delete them?
  
  Favorites are your favorite printing devices and MFPs, or the ones that you use most frequently. You can add or remove devices from the Favorites list by tapping theStar icon next to any discovered device. TheFavorites list supports up to 10 devices.
  
  Can I import files to the app?
  On iOS devices, you can import files to the app by any of the following methods:
  - From Mail: Open an e-mail attachment in the app by touching and holding the attachment. Files opened in the app are automatically saved to the app.
  - From iTunes: When syncing your iOS device to your computer using iTunes, choose KYOCERA Print in the Apps tab, and transfer files through the KYOCERA Print Documents pane.
  - From Wi-Fi: In the app's Documents window, tap the Wi-Fi icon to access the File Share feature. With File Share, you can transfer files between the app and a desktop computer.
  Imported files can be retrieved in the app's Documents window. On Android devices, you must transfer files to your specified download folder or the default/sdcard/Download folder in order for them to be available to the app.
  Can I transfer files from the app to a desktop computer?
  
  On iOS devices, there are two methods by which you can transfer files to a desktop computer. You can either send the file by e-mail from within the app, or use the app's File Share feature to directly access your desktop computer. On Android devices, you can e-mail files that you have saved in the app to any e-mail account that you can access from your desktop computer.
  
  What is File Share?
  
  File Share is a KYOCERA Mobile Print feature that is available only on iOS devices. It lets you transfer files between your mobile device and desktop computer. In the app's Documents window, tap the Wi-Fi icon to access the File Share feature. In the appropriate fields, create a user name and password. Once those are entered, the IP address of your mobile device will appear. Turn on File Share. Then type the IP address into the address bar of any web browser on your desktop computer. A page will open displaying the files that are stored within KYOCERA Mobile Print on your mobile device. You can then transfer files to and from your desktop computer using the commands on the page.

E-mailing and web browsing
- How does KYOCERA Mobile Print work with e-mail?
  
  You can send e-mails with document or image attachments from within the app if your device is properly configured to send and receive e-mails.
  
  How do I print an e-mail attachment?
  
  To print an e-mail attachment, you must import the file to the app to make it available for printing. (For further details, see topic "Can I import files to the app?" above.)
  
  How does KYOCERA Mobile Print handle web browsing?
  
  KYOCERA Mobile Print has a built-in web browser for accessing the Internet. You can print webpages accessed through the browser.
  
  Can I print from my online accounts, such as free e-mail accounts or cloud-based services?
  
  You can print in-line text, but not attached files or files in cloud-based storagesuch as Evernote or Google Documents.
  
  Does the built-in web browser support bookmarking?
  
  In the app's built-in web browser, you can bookmark pages you wish to save. To bookmark a page, tap the Add icon in the address bar. You may edit the title of the bookmark, but not the URL. The bookmark title can be up to 100 characters in length. To view existing bookmarks, tap the Bookmark icon next to the address bar.

Troubleshooting
- My printing device isn't showing up in the discovered device list. What can I do?
  - Check if your printing device is supported.
  - Check your local area network connections and confirm that your mobile device is wirelessly connected to the network.
  - Retry discovery.
  - Try another discovery method.
  - Type in the IP address directly.
  How do I find the IP address of my KYOCERA printing device or MFP?
  
  Go to the system menu of the printing device and print out a status page.
  
  When I print documents from iWork or Microsoft Office that are formatted in landscape orientation, they appear on the paper in portrait orientation. Why?
  
  The app can only print iWork documents in portrait orientation.
  
  I'm having trouble previewing Microsoft Office files. Why?
  
  KYOCERA Mobile Print uses iOS services to render previews of Office documents. For better results, use files produced in Office 2007 or later.
  
  I resized a document by pinching it in the viewport, and then I printed it. Why does the printed document have a large black stripe running down the right margin?
  
  The app does not support pinch gestures on .HTML files, .RTF files, all iWork and Microsoft Office files, or anything accessed through the built-in web browser. To print these file types at their normal size, refrain from using pinch gestures in the viewport prior to printing.
  
  While using the app on my iOS device I received a message about "low memory." What does this mean?
  
  Your iOS device will send a warning message when memory allocation becomes low. When memory allocation becomes low, the system will attempt to free up memory that is being used by open apps. If not enough memory is freed up, it's possible that apps will crash.Closing open apps on your mobile device may alleviate the problem.
  
  I sent a print job, but my printing device is not responding. Why?
  
  Check that your devices are connected to your local area network, and that the printing device is turned on and not in sleep mode.
  
  Printing/scanning performance is slow, what should I do?
  
  Selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. Also, consider adding more RAM to your printing device. The recommended amount is 512MB at minimum.
  
  I'm a system administrator. How can I set printing and scanning restrictions?
  
  The system administrator can restrict printing and scanning through Command Center by turning on local authentication or network authentication. With local authentication turned on in the MFP device, user restrictions are set to print for iOS devices and print and scan for Android devices. With network authentication turned on in the MFP device, user restrictions are set to scan for Android devices. Additionally, print restrictions for both iOS and Android devices are handled by the user login fields in the app. Scan restrictions for Android devices are also handled by user login and authentication mode in the app.
  
  Why do I encounter errors when I try to print an encrypted PDF file?
  
  It's possible that the MFP device does not support the PDF version of the document; only PDF versions 1.4 through 1.7 are supported. Or, the MFP device might not support the PDF encryption method used on the encrypted file.
  
  Why is text displayed on or printed from my mobile device's clipboard illegible?
  
  It's possible that the text encoding of the clipboard content differs from the text encoding that is set on the mobile device. Or, the clipboard content might be set to a font that is not supported by the mobile device. Changing the setting for Advanced > Text encoding (Clipboard) in the app might alleviate the problem.
  
  When I use the app on an Android device to access password-protected PDF documents, why do I receive multiple requests to enter the document's password?
  
  With Android devices, each time the app interacts with a password-protected PDF document, the document's password must be entered manually.
  
  Why can't I open some files in an external app using the "Open in…" function in KYOCERA Mobile Print?
  
  While the "Open in…" function in KYOCERA Mobile Print can facilitate the opening of compatible files in external third-party apps, this functionality is dependent on the file-handling capabilities of the targeted app. For example, if App X cannot open files that have "#" characters in the file name, then attempts to open such files in App X using the "Open in..." function would not succeed.