July 27, 2005

Kyocera Named Most Reliable Copiers/MFPs by Dealer Service Technicians

Kyocera Mita, one of the world’s leading document imaging companies, was honored by Industry Analysts Inc. for the most reliable copiers and multifunctional printers (MFPs), based on Industry Analysts’ Copier Dealer Reliability Survey.

Kyocera has been the recipient of this prestigious industry award for three of the past four years. The award is the result of a national dealer survey to determine the manufacturer whose MFP and copier product lines are the most reliable as rated by dealership service managers. Results of the survey are published in the April 2005 issue of The Office Products Analyst (OPA), Industry Analyst Inc.’s monthly newsletter.

“Kyocera’s strong showing in this study, combined with its performance in this study over the last four years, indicates that Kyocera devices are extremely reliable and that they may very well be the industry benchmark in this critical area,” said Andy Slawetsky, vice president of Industry Analysts Inc. “Kyocera should be considered by anyone looking for copier equipment, especially if reliability is a prime concern.”

The core of Kyocera’s ECOSYS technology is a patented long life amorphous silicon (ASi) drum that allows toner to be replenished in the unit without disposal of the print drum. This not only cuts down the amount of waste, but also reduces toner replacement costs by two thirds compared to other printers. In addition, these long life components result in larger intervals between service visits, saving money and reducing downtime.

In the Industry Analysts survey, Dealer Service Technicians are asked to rate their primary brand, that is, the brand with which they are most familiar, in a variety of areas. Overall reliability is a combined average of each of these separate categories. These include Product Service Profitability, Parts Reliability, Product Reliability When First Introduced, Ongoing Product Reliability and Retrofit Reliability. In this year’s study, Kyocera technicians rated their vendor highest in four out of five categories. In the only category where Kyocera was not the highest rated, they were second.

Table: Supplier Support Ratings of Product Reliability

About Industry Analysts

Industry Analysts, Inc., founded in 1974, is a marketing and management consulting firm with based in Rochester, NY and Fairfield, NJ, specializing in research and training program development for the office automation industry. Industry Analysts, Inc. is a veteran member of the Business Technology Association (BTA) and has exhibited at the annual BTA show and convention for many years.

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