What type of connection do I need to print or scan from my mobile device?
To print or scan using KYOCERA Mobile Print, your mobile device must be connected wirelessly to the same local area network as your targeted printing device. If supported by your printing device, Wi-Fi Direct allows you to connect wirelessly to a printing device without a local Wi-Fi network.
How does Mobile Print discover printing devices?
Devices are discovered through SNMP discovery by default. Discovery via Bonjour (iOS only) or WS-Discovery is also available. When using the Bonjour discovery protocol, ensure that Bonjour is enabled on your printing device.
What are “Favorites” and how do I add or delete them?
You can save up to 10 printing devices to the Favorites list in the Discovery window. By default, the app uses the SNMP protocol to discover printing devices on your Wi-Fi network. Optionally, you can use the WS-Discovery or Bonjour (iOS only) discovery protocols. To save a printing device to the Favorites list, tap the Star icon next to the selected device's name in the Select Device window.
Can I import files to the app?
On iOS devices, you can import files to the app by any of the following methods:
From email: Touch and hold an email attachment and select Copy to KYOCERA Print from the choices to save the attachment to the app's Documents folder.
From iTunes: When syncing your iOS device to your computer using iTunes, choose KYOCERA Print in the Apps tab, and transfer files through the KYOCERA Print Documents pane.
From other apps: If an application supports iOS Open in functionality with Mobile Print, you can use Open in… and select Copy to KYOCERA Print from the list.
Imported files can be retrieved in the app’s Documents window.
On Android devices, import files to the app with these methods:
From email: Open an email attachment in the app by tapping the attachment. If functionality is supported for the attachment type, select KYOCERA Mobile Print from the choices to open the attachment in the Documents window
From browsers: Open a web site with a browser and select the Options menu on the upper right corner, select Share, then select KYOCERA Mobile Print to load the web site in the web window
From other apps: If an application supports the Open with functionality with Mobile Print, select Open with or Share, and then select KYOCERA Mobile Print to load the file in the Documents window
Can I transfer files from the app to a desktop computer?
On iOS devices, there are two methods by which you can transfer files to a desktop computer. You can either send the file by email from within the app, or use the app’s Shared Folder feature to directly access your desktop computer. On Android devices, you can email files that you have saved in the app to any email account that you can access from your desktop computer.
For scanned documents, you have a choice of where to save: the device’s Documents folder, or any of the supported external services (Dropbox, Evernote, OneDrive or Shared Folder). To change, select the location (the default is Documents) and select another location. Files sent to external services are accessible on your PC through the appropriate installed application or the service’s website.
What is Shared Folder?
Shared Folder lets you set up access to a shared folder on a desktop or laptop computer. Select Shared Folder, provide the following information, and select Login (in iOS, Done in Android):
Host name or IP address (only IPv4 is supported)
Path (shared folder name)
Login user name
Password
Domain (optional, only needed if the share is in a different domain from the device hosting the app)
If you have problems connecting to the share, check your settings or contact you system administrator.
How do I connect an Android device to a printing device with NFC?
NFC must be enabled on your Android device and on the printing device.
You can tap on the printing device’s NFC tag from each function screen to connect to a printing device.
What connection is used for NFC on Android devices?
A printing device can have up to 3 IP addresses, which are Wired, Wi-Fi, and Wi-Fi Direct. When you tap on an NFC tag, the app checks for Wi-Fi availability in the following order:
Wired
Wi-Fi
Wi-Fi Direct
When you cannot connect to a printing device with Wired or Wi-Fi, connect with Wi-Fi Direct.
Android OS has two types of connection modes for Wi-Fi Direct: Wi-Fi access point mode and Wi-Fi Direct pairing mode. What is the difference?
You can access the Internet when connecting through Wi-Fi Direct pairing mode. If your mobile device has a cellular network, the cellular network will be used for Internet access.
Mobile Print prioritizes the use of Wi-Fi if it is connected to a network. If Wi-Fi is on but not connected to a network, it uses Wi-Fi Direct pairing mode for communication with the printing device, and uses mobile data for Internet access.
You cannot access the Internet through Wi-Fi access point mode.
Why am I encountering connection errors with the KYOCERA Net Manager server using Apple mobile devices on iOS 11 or later?
Starting with iOS 11, there are strict security requirements for SSL communication. We recommend that you install the latest certificates on your KYOCERA Net Manager server that supports SHA-256.