My printing device isn't showing up in the discovered device list. What can I do?
Check if your printing device is supported
Check your local area network connections and confirm that your mobile device is wirelessly connected to the network
Check that your mobile device is accessing the same subnet address range as that of your printing device
Retry discovery
Try another discovery method
Click Input on the Select Device screen, and type in the IP address
If necessary, contact your system administrator for assistance.
How do I find the IP address of my printing device?
Go to the system menu of the printing device and print out a status page.
When I print documents from iWork that are formatted in landscape orientation, they appear on the paper in portrait orientation. Why?
The app can only print iWork documents in portrait orientation.
I'm having trouble previewing Microsoft Office files. Why?
The app uses iOS services to render previews of Office documents. For better results, use files produced in Office 2007 or later.
While using the app on my iOS device I received a message about "low memory." What does this mean?
Your iOS device will send a warning message when memory allocation becomes low. When memory allocation becomes low, the system will attempt to free up memory being used by open apps. If not enough memory is freed up, it is possible that apps will crash. Closing open apps on your mobile device may alleviate the situation.
I sent a print job, but my printing device is not responding. Why?
Check that your devices are connected to your local area network, and that the printing device is turned on.
Printing/scanning performance is slow, what should I do?
Selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. Also, consider adding more RAM to your printing device. The recommended minimum is 512MB.
I'm a system administrator. How can I set printing and scanning restrictions?
The system administrator can restrict printing and scanning on the printing device or through Command Center by turning on local authentication or network authentication. With User login enabled, an administrator can restrict access to resources. Administrators can set job quotas using Job accounting.
Why do I encounter errors when I try to print an encrypted PDF file?
It's possible that the printing device does not support the PDF version of the document; only PDF versions 1.4 through 1.7 are supported. Alternatively, the printing device might not support the PDF encryption method used on the encrypted file.
Why is text displayed on or printed from my mobile device's clipboard illegible?
It's possible that the text encoding of the Android clipboard content differs from the text encoding that is set on the mobile device. Alternatively, the clipboard content might be set to a font that is not supported by the mobile device. Changing the setting for in the app might alleviate the problem.
When I use the app on an Android device to access password-protected PDF documents, why do I receive multiple requests to enter the document's password?
With Android devices, each time the app interacts with a password-protected PDF document, the document's password must be entered manually.
My network uses a switch manufactured by 3COM. How should I configure the switch so that Mobile Print can discover connected devices?
In the web interface for your 3COM switch, click . Then set IGMP Multicast Filtering to Enabled. Once you've saved your changes, you should be able to discover connected devices through Mobile Print via WS-Discovery.
Why do I get a file access error when saving a scanned document to an SD card?
Beginning with Android v.4.0 (Kitkat), some folders in the SD card are restricted for writing by the device. To save scanned documents, select /sdcard/download in .
How do I connect to a printing device using a code?
Go to , then scan the code.
To connect to the printing device, select the device name, then tap Select.
If necessary, select Retry.
Why is the camera orientation incorrect when I open and rotate the camera in Mobile Print?
Rotate the device before using the camera in Mobile Print.
When I print encrypted PDF documents on an Android device, the Orientation setting in Printing preferences is disabled. Why?
On Android devices, encrypted PDF documents can only be printed in their native orientation. The app automatically selects the correct orientation setting in Printing preferences.
I cannot discover a printing device through Wi-Fi Direct pairing with my Android device. Why?
SNMP device discovery is not supported with Wi-Fi Direct pairing mode.
Use Add by IP address if Cellular data is enabled on your mobile device.
Use WS-Discovery if Cellular data is not enabled on your mobile device.
If you want to use SNMP device discovery, you can connect with a printing device by Wi-Fi access point mode.
Why are there "garbage" values when printing files after copying characters from the clipboard?
This error occurs only on the Nexus 6P. Avoid copying text from the clipboard for now.
Why is the media type incorrect when switching workflows from "none" to a custom workflow?
This is a known issue in Android devices, which disappears if your close printing preferences and reopen.
Why does the app crash when I select the reload and rotate buttons quickly while previewing a photo?
Rotate and Reload are separate processes that can cause memory exceptions when run too quickly together on Android devices. To prevent crashing, use these functions one at a time.