How can I use the app for scanning?
Tap Scan. To select a scanner, tap Change scanner to access the Select a scanner page. After selecting a scan device, tap the back button to return to the Scan page. If the scanner requires authentication, tap Authentication to enter your user name and password. If your system supports Job Accounting, enter an Account ID.
Select a Workflow with preset scan options before connecting to the device. You can configure the scan settings before initiating the scan. To initiate a scan, tap Scan to establish a connection with the selected device and begin scanning. If the connection closes before you have finished executing the scan, continuing with Add, or Finish will fail. You can reestablish the connection by tapping Scan again.
If the connection is unsuccessful, you can try the following actions:
Try connecting again. Your network connection may have experienced temporary interference
Verify that you have entered the correct authentication credentials for the selected device
Verify that the selected device is active and ready to scan
Select another device on the Select a scanner page
You can scan multiple pages. Tap Add to scan each additional page, and then tap Finish to finalize the job.
To save each page of a multiple-page scan as a separate file, tap the Save as Separate Files tile.
By default, scanned documents are saved in the Pictures folder of your Windows device. To change this setting, tap Select or This Device in the Destination window and follow the system prompts.
After your scan is complete, the OCR (Optical Character Recognition) feature can extract words in a language of your choice. A text editing area allows you to make corrections. Export to Word can save the extracted text to a Microsoft® Word file.
Create and edit workflows to save your favorite scan and post processing settings.
Can I scan via a USB or network connection?
Scanning is only supported via network. Specifically, your PC must be on the same IPv4 network as the scan device. If you are using a wireless network interface to initiate scanning, then that network must support Web Services on Devices (WSD) and WSD Scan must be enabled in Command Center settings.
What file formats are supported for scanning and where can I find these files after scanning?
You can save scanned documents in .JPG, .TIFF, .PDF, and .XPS formats. By default, scanned documents are saved in the Pictures folder of your Windows device. To change this setting, tap Select or This Device in the Destination window and follow the system prompts. File names start with "kyoScan" and contain the approximate date and time the scan file was produced.
How can I provide credentials for printing devices that require additional authentication?
If the scanner requires authentication, tap Authentication to enter your user name and password. If your system supports Job Accounting, you can also enter an Account ID. You can have the app save the user name, password, and Account ID. Your information is kept secure through encryption. Network and local authentication is supported, while extended authentication is not.
My scan was saved with part of the document missing or oriented sideways. What can I do to fix this?
Select Auto for Original Size, or select a page size that matches your document. Make sure the Original Orientation setting matches the orientation you are using, and set the Scan Position to match the way you are placing or feeding the original into the scanner.
How can I modify existing Scan workflows or create new workflows?
To modify an existing scan workflow, select it from the drop-down list, make changes to the options, and tap Save. To rename an existing scan workflow, tap Manage workflows, select a workflow from the list, tap Rename, give it a new name and tap OK. (This overwrites the original workflow name.) You can also delete any existing workflow except Default from this screen.
To create a new workflow tap Create a new workflow, enter a name (max: 25 characters), configure the scan options, and tap Save.
What device settings are required for initiating secure communications via HTTPS (SSL)?
Secure scanning with the app requires device settings that may not be required by other secure scanning solutions. Log on to your device's webpage (Command Center) as an administrator and ensure the following settings are correct:
Network Settings - Protocol page
Set On: IPP over SSL, HTTPS, Enhanced WSD, and Enhanced WSD over SSL
Security Settings - Network Security page
Set On: SSL
What are the steps for initiating secure communications via HTTPS (SSL)?
For devices that require secure SSL connections, please import the device's certificate into your computer's Trusted Root Certification Authority store. Please contact your system administrator for assistance.
Instructions for system administrators:
Access your scan device's webpage (Command Center) by using your browser to visit https://[your scan device's IP address or host name]. For example, the URL will be similar to https://10.10.31.230. Ignore any security certificate problems and continue to the website.
Login using your admin login credentials.
Select Security Settings, and then Certificates.
Under Device Certificates, find the certificate containing the device’s Host Name in the Subject field. The Host Name is found in the top right of the webpage. The certificate’s Protocol section should contain HTTPS and SSL.
Tap the Settings button for this certificate.
Tap Export to download the certificate file.
Browsers handle the export in different ways. Your browser may save automatically, may offer an option to open or save, or provide an option to name the file. Chrome opens a new tab with the certificate text displayed. Long-tap on that screen, select Save as, and name the file “Certificate.cer.”
Locate the file and, if needed, rename it to "Certificate.cer".
Long-tap Certificate.cer and select Install certificate. Click Open on the Security Warning pop-up to launch the Certificate Import Wizard. Select Local Machine, then tap Next.
In Certificate Store, select Place all certificates in the following store, click Browse to select the Trusted Root Certification Authorities store, and then tap Next.
Review the summary information, then tap Finish.
If a Security Warning appears asking whether to install the certificate, select Yes.
A pop-up message will confirm that the import has succeeded.
Reboot.
Why can't I scan using the app even if my KYOCERA printer has a scanner?
Scanning using the app may not be supported for some printers with scanners. Go to Hardware and operating system, then check if your printer is supported by the app.