TA/UTAX Print Center FAQ (Windows 8)

TA/UTAX Print Center is a utility app that supports TA/UTAX printing devices and scanning devices that share a network connection with Windows 8 devices. The app is primarily a scan driver and a device monitor. It also includes a library of printable templates and a camera interface. With the app, you can do the following:

• Discover and monitor TA/UTAX devices
• Scan and save documents
• Capture and save images
• Select templates to print
• Create custom lined templates
• Configure advanced print settings for print jobs sent to TA/UTAX devices
• Driver Library lets you specify folders that Advanced Print Settings can access for Watermark Images, Driver Profile files, and Saved Printouts

The TA/UTAX Print Center app can be installed on PCs and tablets that run the Windows 8 operating system. The app is compatible with TA/UTAX printing devices.

The app is available for download from the Windows Store.

The app is free.

TA/UTAX Print Center supports English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Chinese Traditional, and Chinese Simplified. The app automatically displays in the same language as that set in your Windows device. If your Windows device is set to a language other than the supported languages listed above, the app will display in English.

Yes, select the Settings charm and then select Help. There are several help sections that provide an overview of how to use the app. Click any title to open its corresponding topic.

The app is compatible with any PC, laptop computer, or tablet that runs the Windows 8 operating system. The Windows device must support a minimum screen resolution of 1024 x 768 pixels.

[TA]

300i, 350i, 400i, 206ci , 2500ci, 2550ci , 256ci , 256i , 260ci , 261ci, 3005ci , 3060i, 306i , 3505ci , 3555i , 3560i, 4505ci , 4555i , 5505ci , 5555i , 6505ci , 6555i , 7505ci , 8055i

DC 2028 , DC 2128 , DC 2228, DC 2242 , DC 2252 , DC 2328, DC 2340 , DC 2430 , DC 2435 , DC 2440 , DC 2445 , DC 2455 , DC 2465 , DC 2480 , DC 6025 , DC 6030 , DC 6130 , DC 6135 , DC 6140 , DC 6140L , DC 6230 , DC 6235 , DC 6240 , DC 6240L

DCC 2626 , DCC 2725 , DCC 2726 , DCC 2730 , DCC 2740 , DCC 2840 , DCC 2850 , DCC 2930 , DCC 2935 , DCC 2945 , DCC 2950 , DCC 2965 , DCC 2970 , DCC 6520 , DCC 6525 , DCC 6526 , DCC 6526L , DCC 6626 , DCC 6626L

P-3020 MFP, P-3025 MFP, P-3520 MFP, P-3525 MFP, P-4030 MFP, P-4030i MFP, P-4035 MFP, P-4035i MFP, P-5035i MFP, P-6035i MFP, P-C2660 MFP, P-C2660 MFP BM, P-C2660i MFP, P-C2660i MFP BM, P-C2665 MFP, P-C2665 MFP BM, P-C2665i MFP, P-C2665i MFP BM



[UTAX]

300i, 350i, 400i, 206ci , 2500ci, 2550ci , 256ci , 256i , 260ci , 261ci, 3005ci , 3060i, 306i , 3505ci , 3555i , 3560i, 4505ci , 4555i , 5505ci , 5555i , 6505ci , 6555i , 7505ci , 8055i

CD 1028, CD 1128, CD 1242, CD 1252, CD 1340, CD 1430, CD 1435, CD 1440, CD 1445, CD 1455, CD 1465, CD 1480, CD 5025, CD 5030, CD 5130, CD 5135, CD 5140, CD 5140L, CD 5230, CD 5235, CD 5240, CD 5240L

CDC 1626, CDC 1725, CDC 1726, CDC 1730, CDC 1740, CDC 1840, CDC 1850, CDC 1930, CDC 1935, CDC 1945, CDC 1950, CDC 1965, CDC 1970, CDC 5520, CDC 5525, CDC 5526, CDC 5526L, CDC 5626, CDC 5626L

P-3020 MFP, P-3025 MFP, P-3520 MFP, P-3525 MFP, P-4030 MFP, P-4030i MFP, P-4035 MFP, P-4035i MFP, P-5035i MFP, P-6035i MFP, P-C2660 MFP, P-C2660 MFP BM, P-C2660i MFP, P-C2660i MFP BM, P-C2665 MFP, P-C2665 MFP BM, P-C2665i MFP, P-C2665i MFP BM

[TA]

300i, 350i, 400i, 206ci , 2500ci, 2550ci , 256ci , 256i , 260ci , 261ci, 3005ci , 3060i, 306i , 3505ci , 3555i , 3560i, 4505ci , 4555i , 5505ci , 5555i , 6505ci , 6555i , 7505ci , 8055i

DC 2028 , DC 2128 , DC 2228, DC 2242 , DC 2252 , DC 2328, DC 2340 , DC 2430 , DC 2435 , DC 2440 , DC 2445 , DC 2455 , DC 2465 , DC 2480 , DC 6025 , DC 6030 , DC 6130 , DC 6135 , DC 6140 , DC 6140L , DC 6230 , DC 6235 , DC 6240 , DC 6240L

DCC 2626 , DCC 2725 , DCC 2726 , DCC 2730 , DCC 2740 , DCC 2840 , DCC 2850 , DCC 2930 , DCC 2935 , DCC 2945 , DCC 2950 , DCC 2965 , DCC 2970 , DCC 6520 , DCC 6525 , DCC 6526 , DCC 6526L , DCC 6626 , DCC 6626L

P-3020 MFP, P-3025 MFP, P-3520 MFP, P-3525 MFP, P-4030 MFP, P-4030i MFP, P-4035 MFP, P-4035i MFP, P-5035i MFP, P-6035i MFP, P-C2660 MFP, P-C2660 MFP BM, P-C2660i MFP, P-C2660i MFP BM, P-C2665 MFP, P-C2665 MFP BM, P-C2665i MFP, P-C2665i MFP BM



[UTAX]

300i, 350i, 400i, 206ci , 2500ci, 2550ci , 256ci , 256i , 260ci , 261ci, 3005ci , 3060i, 306i , 3505ci , 3555i , 3560i, 4505ci , 4555i , 5505ci , 5555i , 6505ci , 6555i , 7505ci , 8055i

CD 1028, CD 1128, CD 1242, CD 1252, CD 1340, CD 1430, CD 1435, CD 1440, CD 1445, CD 1455, CD 1465, CD 1480, CD 5025, CD 5030, CD 5130, CD 5135, CD 5140, CD 5140L, CD 5230, CD 5235, CD 5240, CD 5240L

CDC 1626, CDC 1725, CDC 1726, CDC 1730, CDC 1740, CDC 1840, CDC 1850, CDC 1930, CDC 1935, CDC 1945, CDC 1950, CDC 1965, CDC 1970, CDC 5520, CDC 5525, CDC 5526, CDC 5526L, CDC 5626, CDC 5626L

P-3020 MFP, P-3025 MFP, P-3520 MFP, P-3525 MFP, P-4030 MFP, P-4030i MFP, P-4035 MFP, P-4035i MFP, P-5035i MFP, P-6035i MFP, P-C2660 MFP, P-C2660 MFP BM, P-C2660i MFP, P-C2660i MFP BM, P-C2665 MFP, P-C2665 MFP BM, P-C2665i MFP, P-C2665i MFP BM

Tap/click Scan. To select a scanner, tap/click Change scanner to access the Select a scanner page. After selecting a scan device, tap/click the back button to return to the Scan page. If the scanner requires authentication, tap/click Authentication to enter your user name and password. If your system supports Job Accounting, enter an Account ID.

To initiate a scan, tap/click Connect to establish a connection with the selected device. If the connection is successful, the scan option fields will be activated and updated to reflect the capabilities of the selected scanner. Once connected, you can configure the scan settings for the target device and execute the scan. A timer will be displayed indicating the approximate time remaining for the established connection. If the connection closes before you have finished configuring and executing the scan, continuing with Scan, Add, or Finish will fail. You can reestablish the connection by tapping/clicking Connect again.

If the connection is unsuccessful, you can try the following actions:

• Try connecting again. Your network connection may have experienced temporary interference
• Verify that you have entered the correct authentication credentials for the selected device
• Verify that the selected device is active and ready to scan
• Select another device on the Select a scanner page

You can scan multiple pages into a single document. Tap/click Add to scan each additional page, and then tap/click Finish to finalize the job.

To save each page of a multiple-page scan as a separate file, check the Save as separate files check box.

By default, scanned documents are saved in the Pictures folder of your Windows device. To change this setting, tap/click Save folder and follow the system prompts.

Scanning is only supported via network. Specifically, your PC or mobile device must be on the same IPv4 network as the scan device. If you are using a wireless network interface to initiate scanning, then that network must support Web Services on Devices (WSD) and WSD Scan must be enabled in Command Center settings.

You can save scanned documents in .JPG, .TIFF, .PDF, and .XPS formats. By default, scanned documents are saved in the Pictures folder of your Windows device. To change this setting, tap/click Save folder and follow the system prompts. File names start with "kyoScan" and contain the approximate date and time the scan file was produced.

When you connect to a printing device, the options that are supported by that device are displayed in the scan preferences pane on the Scan page. Options that are not supported are grayed out or removed.

If the device requires authentication, tap/click Authentication to enter your user name and password. If your system supports Job Accounting, you can also enter an Account ID. You can have the app save the user name, password, and Account ID. Your information is kept secure through encryption. Network and local authentication is supported, while extended authentication is not.

Select the Auto  Original size option to allow for automatic detection of your document's size and orientation. For devices that don't support the Auto option, rotate the document by 90 degrees and ensure the original size matches the document's size. Additionally, some device panels allow setting your desired scan orientation using the System Menu > Common Settings > Function Defaults > Original Orientation interface. Try scanning again.

Secure scanning with the app requires device settings that may not be required by other secure scanning solutions. Logon to your device's webpage as an administrator and ensure the following settings are correct:

• Network Settings - Protocol page
• Set On: IPP over SSL, HTTPS, Enhanced WSD, and Enhanced WSD over SSL
• Security Settings - Network Security page
• Set On: SSL

For devices that require secure SSL connections, please import the device's certificate into your computer's Trusted Root Certification Authority store. Please contact your system administrator for assistance.

Instructions for system administrators:

Access your scan device’s Command Center  webpage by using your browser to visit https://[your scan device’s IP address or host name]. For example, the URL will be similar to https://10.10.31.230. Ignore any security certificate problems and continue to the website.

Login using your admin login credentials.

Select Security Settings, and then Certificates.

Under Device Certificates, find the certificate containing the device’s Host Name in the Subject field. The Host Name is found in the top right of the webpage. The certificate’s Protocol section should contain HTTPS and SSL.

Tap/click the Settings button for this certificate.

Tap/click the Export button to download the certificate file.

Browsers handle the export in different ways. Your browser may save automatically, may offer an option to open or save, or provide an option to name the file. Chrome opens a new tab with the certificate text displayed. Right-click on that screen, select Save as, and name the file “Certificate.cer.”

Locate the saved file and if needed, rename it to "Certificate.cer".

Right-click Certificate.cer and select Install certificate. Click Open on the Security Warning pop-up to launch the Certificate Import Wizard. Select Local Machine, then tap/click Next.

In Certificate Store, select Place all certificates in the following store, click Browse to select the Trusted Root Certification Authorities store, and then tap/click Next.

Review the summary information, then tap/click Finish.

If a Security Warning appears asking whether to install the certificate, select Yes.

A pop-up message will confirm that the import has succeeded.

Reboot.

Yes, templates can be printed by any installed printing device.

From the main menu select the Library tile under Templates.

The app shows several common paper sizes that are supported by most printers. To choose from the full assortment of paper sizes supported by your printer, please do the following:

Tap/click Print and select your desired printer.

Change the value in the Paper size field and see a small rendered preview of the resized template appear.

Tap/click the Discover icon to automatically search the network for connected and supported TA/UTAX models. Each discovered device is represented on the screen with a device tile.

• Discovered devices are devices you found through Discover or Add
• Favorite devices are devices you want the app to remember for you

Tap/click Refresh to obtain each device's present state.

There's been trouble communicating with the printer. It may be a network connectivity issue, the printer may be offline or busy, or the printer's reply may have been incomplete.

• Check if your printing device is supported
• Check your local area network connections and confirm that your PC or mobile device is wirelessly connected to the network
• Retry discovery
• Tap/click Add and type in the IP address directly

Go to the system menu of the printing device and print out a status page.

When you print from any Windows Store application to a supported TA/UTAX device, you may access advanced print settings. Selecting a printer in the Print charm opens a simple print interface. Selecting More settings, below the default options, opens the advanced printing preferences pane.

This advanced user interface, supported by some TA/UTAX models, is designed to be touch friendly and allow access to settings not shown in the simple print interface. Additionally, proprietary TA/UTAX features are available for selection. The advanced settings depend upon the driver of the selected print device. Reference the driver’s documentation for more information on what settings may be available.

Check that your PC or mobile device is connected to your local area network, and that the printing device is turned on and not in sleep mode.

Change the display resolution when preview is cut off. This issue is known to occur in the 1920x1080 pixel resolution on the Surface 2 when scanning with original sizes of A3, 8K, and Ledger. Changing the device's resolution fixes the issue.