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KYOCERA Mobile Print FAQ

General

What is KYOCERA Mobile Print?

KYOCERA Mobile Print is an application that lets you use your mobile device (iOS or Android) to connect wirelessly to compatible KYOCERA printing devices on your local area network. When connected, you can do the following:

  • Print photos and documents stored on your mobile device or a supported external service
  • Scan documents on a compatible printing device and save them to your mobile device or a supported external service:
    • Dropbox
    • Evernote
    • OneDrive
    • SMB (Shared Folder - iOS only)
  • Send documents by email
  • Print webpages accessed through the app's built-in web browser

Where can I download KYOCERA Mobile Print?

The app is available for download from the iTunes App Store (for iOS devices) and Google Play (for Android devices).

How much does KYOCERA Mobile Print cost?

The app is free.

Which languages are supported by KYOCERA Mobile Print?

KYOCERA Mobile Print supports English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese, and Spanish. The app automatically displays in the same language as that set in your mobile device’s system settings. If your mobile device is set to a language other than the supported languages listed above, the app will display in English.

Hardware and operating system

Which mobile devices and versions are supported?

  • Apple iPad, iPhone, and iPod touch devices running iOS version 8.0 or later
  • Android smartphones and tablets running version 4.1 or later

If I save a document or image file in the app on my Android device, where is it stored?

Document or image files saved in the app are stored in your specified download folder or in the default /sdcard/Download folder.

If I save a document or image file in the app on my iOS device, where is it stored?

Document or image files saved in the app are only accessible through the app’s Documents window unless you save to a supported external service.

Which KYOCERA printer devices are supported?

[ECOSYS]
ECOSYS M2640idw, ECOSYS M2540dw, ECOSYS M2540dn, ECOSYS M2040dn, ECOSYS M2735dw, ECOSYS M2635dw, ECOSYS M2635dn, ECOSYS M2135dn, ECOSYS P2040dw, ECOSYS P2040dn, ECOSYS P2235dw, ECOSYS P2235dn, ECOSYS P2235d, ECOSYS M5526cdw, ECOSYS M5526cdn, ECOSYS M5521cdw, ECOSYS M5521cdn, ECOSYS P5026cdw, ECOSYS P5026cdn, ECOSYS P5021cdw, ECOSYS P5021cdn, ECOSYS P5025cdn, ECOSYS P5020cdw, ECOSYS P5020cdn, ECOSYS P4040dn, ECOSYS P4035dn, ECOSYS P6130cdn, ECOSYS P6035cdn, ECOSYS M6030cdn, ECOSYS M6530cdn, ECOSYS M6035cidn, ECOSYS M6535cidn, ECOSYS FS-2100D, ECOSYS FS-2100DN, ECOSYS FS-4100DN, ECOSYS FS-4200DN, ECOSYS FS-4300DN, ECOSYS LS-2100DN, ECOSYS LS-4200DN, ECOSYS LS-4300DN, ECOSYS M2030dn, ECOSYS M2035dn, ECOSYS M2530dn, ECOSYS M2535dn, ECOSYS M3040dn, ECOSYS M3040idn, ECOSYS M3540dn, ECOSYS M3540idn, ECOSYS M3550idn, ECOSYS M3560idn, ECOSYS M6026cdn, ECOSYS M6026cidn, ECOSYS M6526cdn, ECOSYS M6526cidn, ECOSYS P2135dn, ECOSYS P6021cdn, ECOSYS P6026cdn, ECOSYS P6030cdn, ECOSYS P7035cdn, FS-1028MFP, FS-1030MFP, FS-1035MFP, FS-1128MFP, FS-1130MFP, FS-1135MFP, FS-1350DN, FS-1370DN, FS-2020D, FS-2025D, FS-3040MFP, FS-3040MFP+, FS-3140MFP, FS-3140MFP+, FS-3540MFP, FS-3640MFP, FS-3920DN, FS-3925DN, FS-4020DN, FS-4025DN, FS-6025MFP, FS-6030MFP, FS-6525MFP, FS-6530MFP, FS-6970DN, FS-6975DN, FS-C2026MFP, FS-C2026MFP, FS-C2026MFP+, FS-C2126MFP, FS-C2126MFP, FS-C2126MFP+, FS-C2526MFP, FS-C2626MFP, FS-C5100DN, FS-C5150DN, FS-C5200DN, FS-C5250DN, FS-C5300DN, FS-C5350DN, FS-C5400DN, FS-C8020MFP, FS-C8025MFP, FS-C8500DN, FS-C8520MFP, FS-C8525MFP, FS-C8600DN, FS-C8650DN, LS-1028MFP, LS-1035MFP, LS-1128MFP, LS-1135MFP, LS-2020D, LS-3140MFP, LS-3140MFP+, LS-3640MFP, LS-4020DN, LS-6970DN, LS-C8500DN, LS-C8600DN, LS-C8650DN

[TASKalfa]
TASKalfa 8052ci, TASKalfa 7052ci, TASKalfa 8002i, TASKalfa 7002i, TASKalfa 3511i, TASKalfa 3011i, TASKalfa2552ci, TASKalfa3252ci, TASKalfa 306ci, TASKalfa 356ci, TASKalfa 406ci, TASKalfa 205c, TASKalfa 206ci, TASKalfa 250ci, TASKalfa 255, TASKalfa 2550ci, TASKalfa 2551ci, TASKalfa 255c, TASKalfa 256ci, TASKalfa 256i, TASKalfa 265ci, TASKalfa 266ci, TASKalfa 300ci, TASKalfa 300i, TASKalfa 3010i, TASKalfa 305, TASKalfa 3050ci, TASKalfa 3051ci, TASKalfa 306i, TASKalfa 3500i, TASKalfa 3501i, TASKalfa 3510i, TASKalfa 3550ci, TASKalfa 3551ci, TASKalfa 400ci, TASKalfa 420i, TASKalfa 4500i, TASKalfa 4501i, TASKalfa 4550ci, TASKalfa 4551ci, TASKalfa 500ci, TASKalfa 520i, TASKalfa 5500i, TASKalfa 5501i, TASKalfa 552ci, TASKalfa 5550ci, TASKalfa 5551ci, TASKalfa 6500i, TASKalfa 6501i, TASKalfa 6550ci, TASKalfa 6551ci, TASKalfa 7550ci, TASKalfa 7551ci, TASKalfa 8000i, TASKalfa 8001i

[KM Series]
KM-2810, KM-2820

Are you planning to add support for additional KYOCERA printing device models?

Yes. The app will be updated occasionally to support new KYOCERA printing devices.

Can I use this app to print to non-KYOCERA printing devices?

The app will not work with other brand printing devices.

Are there any differences in the KYOCERA Mobile Print for tablet device versus mobile phone?

The layout is slightly different to take best advantage of the different screen sizes, but the features are the same for both.

Printing and scanning

Can I print and scan by using an Android device with NFC?

Yes, you can execute KYOCERA Mobile Print features by tapping the Android device on the printing device’s NFC tag.

How do I print a photo?

Photos can be accessed through the app’s Photos window, by selecting an Album and then a specific photo. If your mobile device includes a built-in camera, you can take a new photo to print or email by tapping Camera. Once you’ve selected or taken a photo, you can adjust print options.

How do I print a document?

Documents can be accessed through the app’s Documents window or a supported external service. To access existing documents, tap Documents or one of the external services (Dropbox, Evernote, OneDrive, or Shared Folder (iOS only)). Once you’ve selected a document, you can adjust print options.

What types of files can I print?

You can print .BMP, .HTML, .JPG, .PNG, .PDF, .TIFF, .TXT, and .XPS files. On iOS devices, you can also print .RTF files, as well as Microsoft Office (Word, PowerPoint, and Excel) or iWork (Keynote, Numbers, and Pages) file types. On Android devices, .TXT and .HTML files print at lower resolution.

What printing options are available through the app?

The print quality options supported in the app are Normal, Draft, and High (B&W models only). Paper size options are Letter, Legal, Ledger, Statement, A3, A4, A5, A6, Folio, B4, B5, and B6. You can also select the number of copies to print, number of pages per sheet, and page range. Additional options are displayed in Printing Preferences based on the printing device model.

Can I select the paper tray?

No. Print jobs are automatically sent to the printing device’s default paper tray. However, if the paper size that you selected is in a tray other than the default, that tray will be used to print the job.

How do I view stored photos or documents in KYOCERA Mobile Print?

On iOS devices, you can access stored photos in the Photos window, stored documents in the Documents window, or by accessing a supported external service. On Android devices, you can access stored photos or documents in your specified download folder or in the default /sdcard/Download folder.

Where do I save a new scan?

On iOS devices, new scans are saved in the app’s Documents window or you can select a supported external service or shared folder. On Android devices, new scans are saved in your specified download folder or in the default /sdcard/Download folder.

What file formats are supported for scanning?

You can scan documents for output in .JPG, .TIFF, and .PDF formats.

Can I email scanned files?

You can use your mobile device’s email app to send scanned files that you have saved on your mobile device or to a supported external service. On iOS devices, you can attach saved scans to an email message and send via the device’s native Mail app. On Android devices, you can attach saved scans to an email message using any email app that you have installed on your device.

Is OCR supported?

No.

What is Job accounting?

Job accounting lets the system administrator keep track of all print and scan jobs initiated by users. This feature is available on compatible printing devices. To enable Job accounting, contact your system administrator.

What printing protocols are supported?

RAW (port 9100), IPP (port 631), and IPPS (SSL port 443) are supported. On iOS devices, you can designate a printing protocol by tapping Printing Preferences (icon in the lower right corner of the screen) > Printing protocol (the gear icon.) On Android devices, within the app, tap Menu > Advanced Settings > Printing protocol. The printing protocol selected on your mobile device must match that used by the printing device. If you are not sure which protocol is used by your printing device, contact your system administrator.

Is there a limit to the number of pages that can be scanned via the app on Android devices?

On compatible Android devices with at least 512MB of RAM, the app can scan up to 60 pages at A4/color/200 dpi or 15 pages at A3/color/600 dpi.

Can the app print PDF documents containing multiple pages with differing paper sizes?

With iOS devices, yes. With Android devices, not in one pass. In the latter case, the app can only accurately print one particular page size per print job. If your PDF document contains pages having different sizes, consider grouping pages by size and sending each group as a separate print job.

Discovery and network

What type of connection do I need to print or scan from my mobile device?

To print or scan using KYOCERA Mobile Print, your mobile device must be connected wirelessly to the same local area network as your targeted printing device. If supported by your printing device, Wi-Fi Direct allows you to connect wirelessly to a printing device without a local Wi-Fi network.

How does KYOCERA Mobile Print discover printing devices?

Devices are discovered through SNMP discovery by default. Discovery via Bonjour (iOS only) or WS-Discovery is also available. When using the Bonjour discovery protocol, ensure that Bonjour is enabled on your printing device.

What are “Favorites” and how do I add or delete them?

Favorites are your favorite printing devices or the ones that you use most frequently. You can add or remove devices from the Favorites list by tapping the Star icon next to any discovered device. You can have up to 10 devices on the Favorites list.

Can I import files to the app?

On iOS devices, you can import files to the app by any of the following methods:

  • From email: Touch and hold an email attachment and select Copy to KYOCERA Print from the choices to save the attachment to the app's Documents folder.
  • From iTunes: When syncing your iOS device to your computer using iTunes, choose KYOCERA Print in the Apps tab, and transfer files through the KYOCERA Print Documents pane.
  • From other apps: If an application supports iOS Open in functionality with KYOCERA Mobile Print, you can use Open in… and select Copy to KYOCERA Print from the list.

Imported files can be retrieved in the app’s Documents window.

On Android devices, you must transfer files to your specified download folder or the default /sdcard/Download folder in order for them to be available to the app.

Can I transfer files from the app to a desktop computer?

On iOS devices, there are two methods by which you can transfer files to a desktop computer. You can either send the file by email from within the app, or use the app’s Shared Folder feature to directly access your desktop computer. On Android devices, you can email files that you have saved in the app to any email account that you can access from your desktop computer.

For scanned documents, you have a choice of where to save: the device’s Documents folder, or any of the supported external services (Dropbox, Evernote, OneDrive or Shared Folder). To change, tap the location (the default is Documents) and select another location. Files sent to external services are accessible on your PC through the appropriate installed application or the service’s website.

What is Shared Folder?

Shared Folder (iOS only) lets you set up access to a shared folder on a desktop or laptop computer. Tap Shared Folder, provide the following information, and tap Login:

  • Host name or IP address (only IPv4 is supported)
  • Path (shared folder name)
  • Login user name
  • Password
  • Domain (optional, only needed if the share is in a different domain from the device hosting the app)

If you have problems connecting to the share, check your settings or contact you system administrator.

How do I connect an Android device to a printing device with NFC?

NFC must be enabled on your Android device and on the printing device.

You can tap on the printing device’s NFC tag from each function screen to connect to a printing device.

What connection is used for NFC on Android devices?

A printing device can have up to 3 IP addresses, which are Wired, Wi-Fi, and Wi-Fi Direct. When you tap on an NFC tag, the app checks for Wi-Fi availability in the following order:

  • Wired
  • Wi-Fi
  • Wi-Fi Direct

When you cannot connect to a printing device with Wired or Wi-Fi, you connect with Wi-Fi Direct.

Android OS has two types of connection mode for Wi-Fi Direct: Wi-Fi access point mode and Wi-Fi Direct pairing mode. What is the difference?

You can access the Internet when connecting through Wi-Fi Direct pairing mode. If your mobile device has a cellular network, the cellular network will be used for Internet access.

Mobile Print prioritizes the use of Wi-Fi if it is connected to a network. If Wi-Fi is on but not connected to a network, it uses Wi-Fi Direct pairing mode for communication with the printing device, and uses mobile data for Internet access.

You cannot access the Internet through Wi-Fi access point mode.

How does KYOCERA Mobile Print work with email?

You can send emails with document or image attachments from within the app if your device is properly configured to send and receive email.

How do I print an email attachment?

To print an email attachment, you must import the file to the app to make it available for printing. (For further details, see topic “Can I import files to the app?” above.)

How does KYOCERA Mobile Print handle web browsing?

KYOCERA Mobile Print has a built-in web browser for accessing the Internet. You can print webpages accessed through the browser.

Can I print from my online accounts, such as free email accounts or cloud-based services?

You can print in-line text, but not file attachments or files that are in cloud-based storage. The following cloud-based external services are supported:

  • Dropbox
  • Evernote
  • OneDrive

Each of these has its own icon in the app and you sign into the selected service with your credentials. At this time, the app does not support other cloud services (such as GoogleDrive or Box.)

Does the app's built-in web browser support the use of proxy environments?

Proxy environments are only supported on mobile devices running Android version 3.1 and above.

Troubleshooting

My printing device isn’t showing up in the discovered device list. What can I do?

  • Check if your printing device is supported
  • Check your local area network connections and confirm that your mobile device is wirelessly
  • connected to the network
  • Check that your mobile device is accessing the same subnet address range as that of your printing device
  • Retry discovery
  • Try another discovery method
  • Click Input on the Select Device screen, and type in the IP address

If necessary, contact your system administrator for assistance.

How do I find the IP address of my KYOCERA printing device?

Go to the system menu of the printing device and print out a status page.

When I print documents from iWork that are formatted in landscape orientation, they appear on the paper in portrait orientation. Why?

The app can only print iWork documents in portrait orientation.

I’m having trouble previewing Microsoft Office files. Why?

The app uses iOS services to render previews of Office documents. For better results, use files produced in Office 2007 or later.

While using the app on my iOS device I received a message about “low memory.”What does this mean?

Your iOS device will send a warning message when memory allocation becomes low. When memory allocation becomes low, the system will attempt to free up memory being used by open apps. If not enough memory is freed up, it’s possible that apps will crash. Closing open apps on your mobile device may alleviate the situation.

I sent a print job, but my printing device is not responding. Why?

Check that your devices are connected to your local area network, and that the printing device is turned on.

Printing/scanning performance is slow, what should I do?

Selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. Also, consider adding more RAM to your printing device. The recommended minimum is 512MB.

I'm a system administrator. How can I set printing and scanning restrictions?

The system administrator can restrict printing and scanning on the printing device or through Command Center RX by turning on local authentication or network authentication. With User login enabled, an administrator can restrict access to resources. Administrators can set job quotas using Job accounting.

Why do I encounter errors when I try to print an encrypted PDF file?

It’s possible that the printing device does not support the PDF version of the document; only PDF versions 1.4 through 1.7 are supported. Alternatively, the printing device might not support the PDF encryption method used on the encrypted file.

Why is text displayed on or printed from my mobile device’s clipboard illegible?

It’s possible that the text encoding of the Android clipboard content differs from the text encoding that is set on the mobile device. Alternatively, the clipboard content might be set to a font that is not supported by the mobile device. Changing the setting for Advanced > Text encoding (Clipboard) in the app might alleviate the problem.

When I use the app on an Android device to access password-protected PDF documents, why do I receive multiple requests to enter the document's password?

With Android devices, each time the app interacts with a password-protected PDF document, the document's password must be entered manually.

My network uses a switch manufactured by 3COM. How should I configure the switch so that Mobile Print can discover connected devices?

In the web interface for your 3COM switch, click Device View > Bridge > Multicast Filter > IGMP > Snoop Mode. Then set IGMP Multicast Filtering to Enabled. Once you've saved your changes, you should be able to discover connected devices through Mobile Print via WS-Discovery.

Why do I get a file access error when saving a scanned document to an SD card?

Beginning with Android v.4.0 (Kitkat), some folders in the SD card are restricted for writing by the device. To save scanned documents, select /sdcard/download in Advanced Settings > File location.

How do I connect to a printing device using a QR code?

Tap Select Device (lower left corner icon) and tap QR. Use the camera to scan the QR code for a printing device. Tap the device name, and tap Select to connect to the printing device. Tap Retry if the printing device is not the one you want.

Why is the camera orientation incorrect when I open and rotate the camera in Mobile Print?

Rotate the device before using the camera in Mobile Print.

When I print encrypted PDF documents on an Android device, the Orientation setting in Printing preferences is disabled. Why?

On Android devices, encrypted PDF documents can only be printed in their native orientation. The app automatically selects the correct orientation setting in Printing preferences.

I cannot discover a printing device through Wi-Fi Direct pairing with my Android device. Why?

SNMP device discovery is not supported with Wi-Fi Direct pairing mode.

Use Add by IP address if Cellular data is enabled on your mobile device.

Use WS-Discovery if Cellular data is not enabled on your mobile device.

If you want to use SNMP device discovery, you can connect with a printing device by Wi-Fi access point mode.