About Personal Information Protection

Personal Information Protection Policy of KYOCERA Document Solutions Inc.

KYOCERA Document Solutions Inc. (“Kyocera”, “we”, “our” or “us”) understands that personal information is important information constituting privacy and believes that ensuring thorough protection of such information is our social responsibility. When handling personal information, Kyocera will comply with laws and regulations regarding personal information and undertake the following:

1. Basic policies

1. Appointment of managers

Kyocera appoints a director in charge of personal information protection. Kyocera also appoints a manager who handles personal information for each department and has them perform appropriate management, thus striving to protect personal information.

2. Strengthening of employee education

Kyocera provides all persons who handle personal information with activities to raise their awareness thereof and in-house education on compliance with laws and regulations and other norms concerning the protection of personal information.

3. Acquisition of personal information

When obtaining personal information, Kyocera clarifies the purpose of use, obtains information within an appropriate scope, and does not use the information for any purpose other than the intended one.

4. Provision of personal information

Kyocera does not provide the personal information of our customers to third parties without their consent, except in the following cases:

  • The provision of personal information is necessary to protect the life, body, or property of an individual and it is difficult to obtain his/her consent.
  • Personal information is provided to an outsourcee to the extent it is necessary to achieve the purpose of use. In such a case, Kyocera makes arrangements with the outsourcee for protecting personal information and request they properly handle the personal information that we provided, thus making every effort to protect personal information.
  • The provision of personal information is based on laws and regulations
  • A business is passed on through a merger, spin-off, business transfer, or other corporate reorganization

5. Management and protection of personal information

To prevent the loss, tampering, corruption, and leaking of personal information, Kyocera improves our internal regulations and implements reasonable safety measures, thus striving to protect our customer’s personal information.

6. Inquiries about, corrections, deletions, etc. of personal information

When Kyocera receives inquiries about personal information or requests for corrections, deletions, etc. of the same by a customer, we respect the intention and take any necessary measures within reason to complete the request.

7. Establishment of a point of contact

Kyocera establishes a point of contact for responding to inquiries about the handling of personal information.

8. Conducting audits

Kyocera conducts regular audits of our internal efforts to protect personal information.

9. Review and improvement

Kyocera improves the operations of Basic policies and internal rules as appropriate in response to changes in laws and regulations, the social environment, etc.

2. Purpose of use of personal information

Kyocera uses the personal information that we obtain within the scope necessary to achieve the following purposes in our business activities. For information on our business activities, please see "「Corporate Profile".

[Customer’s personal information]

(1) Repair and/or inspection of purchased products・services and other after-sales services

(2) Operations related to payment of purchased products・services

(3) Planning and development of various products documents, product introductions, visits, consultations, etc.)

(4) Planning and development of various products and services

(5) Prize drawing in various campaigns and shipment of goods

(6) Responding to inquiries

(7) Management of reservations and history for our facility visits

(8) Exercise of rights and performance of obligations under contracts with customers, laws, etc.

(9) Purpose explicitly mentioned in obtaining a customer’s personal information

(10) Provision of information to our outsourcees to the extent necessary to respond to customers

(11) Operations incidental to the foregoing purposes

(12) Conducting questionnaires and surveys, etc. for business activities such as planning, development, and sales promotion of various products / services

[Personal Information of Business Partners]

(1) Conduct business talks and meetings and communication, etc.

(2) Provision of information and communication to business partners, etc.

(3) Execution of business entrusted by business partners

(4) Management of entry into and exit from our company facilities

(5) Communication for material purchase, parts procurement, etc., and related administrative and accounting procedures, etc.

[Personal information of prospective employees]

(1) Acceptance or selection of a prospective employee

(2) Various communications to the prospective employee

(3) Operations incidental to the foregoing purposes

[Personal Information of vulnerability information reporters]

(1) To respond to and resolve the reported vulnerability information, and to report and communicate regarding it.

In addition, Kyocera may statistically process and utilize customer information that we obtained. In this case, the information utilized does not contain any information that personally identifies the customer.

3. Joint use of personal information

Kyocera may jointly use the personal information provided by our customers with our group companies.

Personal information jointly used Purpose of joint use Scope of joint use Party with responsibility for the management of the personal information
Personal information concerning credit checks of a customer: Address, full name, telephone number, company name, etc. Credit management Kyocera Corporation Kyocera Corporation
Customer information obtained through the website inquiry form Customer information on customers making inquiries at trade shows: Company name, department name, address, full name, telephone number, e-mail address, etc. Responding to inquiries, including those to the point of contact, conducting sales activities in response to inquiries at trade shows, selling products and providing related services, providing customer support, using as reference for product development and service improvement, public relations, advertising and sales promotion activities Group companies of Kyocera Corporation Kyocera Document Solutions Inc.
Personal information of a potential Kyocera recruit who is to be assigned to our group companies: Address, full name, telephone number, e-mail address, etc. Preparation for accepting persons to be assigned to our group companies Kyocera Document Solutions Japan Inc. Kyocera Document Solutions Inc.

4. Handling of Specific Personal Information, etc.

Kyocera ensures appropriate handling of the individual numbers (so-called “My Numbers”) and personal information which includes the individual numbers (hereinafter collectively referred to as “Specific Personal Information, etc.”) in accordance with "1. Basic policies ".

1. Purpose of use of Specific Personal Information, etc.

Kyocera uses the individual numbers and Specific Personal Information, etc. that we are to obtain within the scope necessary to achieve the following purposes:

Specific Personal Information, etc. of business partners Clerical work related to payment records for fees and charges, etc.
Clerical work related to payment records for real estate transactions
Specific Personal Information, etc. provided by outsourcers Performance of operations outsourced by companies (including our group companies)

2. Provision of Specific Personal Information, etc. to third parties

Kyocera neither provides third parties with nor jointly uses any Specific Personal Information, etc. unless permitted by law.

3. Various procedures for handling Specific Personal Information, etc.

When Kyocera receives inquiries about any Specific Personal Information, etc. that we hold or requests for corrections, deletions, etc. of the same, we act in accordance with “Inquiries about or Corrections, Deletions, etc. of Customer' Personal Information (Japanese Only).".

5. Handling of personal information on websites

Pleaser refer to Internet Privacy Policy (Cookie Details).

6. Security control measures

Kyocera takes the following measures to ensure the security of personal information.

(Basic Policies)

To ensure the proper handling of personal information, Kyocera has formulated and implemented basic policies as stated in "1. Basic policies.

(Development of Rules Concerning the Handling of Personal Information)

Kyocera has established rules for the handling of personal information with regard to handling methods, responsible parties and persons in charge, as well as their duties, etc. for each stage of acquisition, use, storage, provision, deletion, disposal, etc. ("Personal Information Protection Rules") and has put these rules into practice.

(Organizational Security Control Measures)

In addition to establishing a manager responsible for the handling of personal information, Kyocera has clarified which employees handle personal information as well as the scope of personal information handled by said employees. We have also established a system for reporting and communicating with the party responsible and related departments in the event that a violation of laws and regulations on the handling of personal information, or any signs of such a violation, is identified.

(Personal Security Control Measures and Training)

Regular training is provided to employees on matters concerning the handling of personal information.

(Physical Information Security Control Measures)

In areas where personal information is handled, Kyocera has implemented measures to prevent unauthorized persons from viewing personal information, control the entry and exit of employees, and restrict the devices and other items brought into those areas.

(Technical Security Control Measures)

Kyocera implements access control to limit the persons in charge as well as the scope of personal information being handled.

(Understanding of External Environments)

In cases where personal information is stored in a foreign country, Kyocera implements security control measures after understanding systems, etc., related to the protection of personal information in the relevant country.

Access to personal information
Customers may inquire about or request that we disclose, correct or delete, etc. the personal information provided to KYOCERA Document Solutions Inc. by requesting in accordance with "Inquiries about or Corrections, Deletions, etc. of Customer' Personal Information (Japanese Only)".

Effective as of January 1, 2005
Revised on November 6, 2024

Internet Privacy Policy

Kyocera Document Solutions respects your right to privacy. This policy summarizes what personal information we may collect, and how we may use this information. This policy also describes other important topics relating to your privacy. Please refer to "Personal Information Protection Policy" for the datail.

1. Kyocera Document Solutions Global Internet Privacy Policy

This Global Internet Privacy Policy (“Policy”) describes how Kyocera Document Solutions protects your privacy when it collects personal information on Kyocera Document Solutions Internet sites. As used in this Policy, the term “personal information” means information that identifies you personally, either alone or in combination with other information available to us.

This Policy applies, in general, to all internet sites operated by Kyocera Document Solutions hereafter “Kyocera Document Solutions Internet Site”).

2. Web Site Privacy Statements

Although this Policy applies to all Kyocera Document Solutions Internet Sites generally, each Kyocera Document Solutions Internet Site has a different purpose and features. If additional or different disclosures are required with respect to a specific Kyocera Document Solutions Internet Site, those disclosures will be provided on the site itself or in a separate web site privacy statement (“Web Site Privacy Statement”) posted on that site. Each individual disclosure or Web Site Privacy Statement supplements and amends this Policy, but only with respect to the Kyocera Document Solutions Internet Site on which it is posted.

3. Limitations on the Collection, Use and Disclosure of Personal Information

To the extent required by applicable law, whenever Kyocera Document Solutions collects personal information on a KYOCERA Document Solutions Internet Site, Kyocera Document Solutions will:

  • provide timely and appropriate notice to you about Kyocera Document Solutions' data practices;
  • collect your personal information only for specific, limited purposes. The information Kyocera Document Solutions collects will be relevant, adequate and not excessive for the purposes for which it is collected;
  • process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
  • take commercially reasonable steps to ensure your personal information is reliable for its intended use and accurate, complete, and, where necessary, updated;
  • allow you to stop receiving marketing or unsubscribe and take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party.

4. Information Collected on Kyocera Document Solutions Internet Sites and How It May Be Used

When you access and use a Kyocera Document Solutions Internet Site, there are 3 ways Kyocera Document Solutions may collect information about you:

I. Information Sent to Us by Your Web Browser

Kyocera Document Solutions collects information that is sent to it automatically by your web browser. The information typically includes the IP address of your Internet service provider, the name of your operating system (such as Macintosh® or Windows®) and the name and version of your browser (such as Internet Explorer® ). The information Kyocera Document Solutions receives depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.

The information provided by your browser does not identify you personally. Kyocera Document Solutions uses the information to create statistics to help it improve its sites and make them more compatible with the technology used by our Internet visitors.

II. Information Collected By Placing a “Cookie” On Your Computer

Kyocera Document Solutions may obtain information about you by installing a “tag” on your computer's hard drive. This tag is known as a “cookie.”

Some of the Kyocera Document Solutions Internet Sites use “session cookies.” A session cookie is used to tag your computer with a computer-generated, unique identifier when you access a Kyocera Document Solutions Internet Site. A session cookie does not identify you personally and expires after you close your browser. Kyocera Document Solutions uses session cookies to collect statistical information about the ways visitors use its sites – which pages they visit, which links they use, and how long they stay on each page. Kyocera Document Solutions analyzes this information (known as “clickstream data”) in statistical form to better understand visitors' interests and needs in order to improve the content and functionality of Kyocera Document Solutions sites.

Some Kyocera Document Solutions Internet sites also use “persistent cookies.” These cookies do not expire when you close your browser; they stay on your computer until you delete them. By assigning your computer a unique identifier, Kyocera Document Solutions is able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again, they can be provided by Kyocera Document Solutions automatically, saving you time and effort. For example, after you make a purchase, if you decide to make another purchase, your shipping address will have been retained and will only need to be confirmed.

Where legally required, you may customize your cookie settings provided on a Kyocera Document Solutions Internet Site via the cookie banner and settings. Although you are not required to accept cookies when you visit a Kyocera Document Solutions Internet Site, you may be unable to use all of the functionality of the site if your browser rejects Kyocera Document Solutions' cookies.

We use the following cookie.

III. Information You Knowingly and Voluntarily Provide

Kyocera Document Solutions collects information you knowingly and voluntarily provide when you use a Kyocera Document Solutions Internet Site, including , for example, the information you provide when you sign up to receive email alerts, when you complete a survey, or when you ask us a question or email us with feedback. In many cases the information is personal information.

Kyocera Document Solutions uses this information for the purposes for which you provide it. For example, if you provide your e-mail address when you sign up to receive e-mail alerts, Kyocera Document Solutions uses your e-mail address to deliver the e-mail you request.

Kyocera Document Solutions may also use the information it collects on Kyocera Document Solutions Internet Sites for various business purposes such as customer service, fraud prevention, market research, improving products and services, and providing you and your company with information and offers Kyocera Document Solutions believes may be of interest to you. Kyocera Document Solutions may also remove all the personally identifiable information and use the remaining information for historical, statistical or scientific purposes.

5. Sharing Personal Information

Kyocera Document Solutions will not sell personal information collected from its Internet sites to mailing list brokers without your express consent.

Kyocera Document Solutions may also share your personal information with third parties Kyocera Document Solutions hires to perform support services for it. These third parties are required to use the personal information Kyocera Document Solutions shares with them only to perform services on Kyocera Document Solutions' behalf and to treat your personal information as strictly confidential.

In some cases, Kyocera Document Solutions may share your personal information with third parties which partner with Kyocera Document Solutions to provide products and services to Kyocera Document Solutions' customers. When Kyocera Document Solutions does so, it will require our business partners to use the personal information in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Policy, any applicable country or web site privacy statements, and all applicable privacy and data protection laws.

In certain, limited circumstances Kyocera Document Solutions may share or transfer personal information to unrelated third parties. For example, we may provide personal information to a third party: (i) at your request; (ii) to comply with a legal requirement or court order; (iii) to investigate a possible crime, such as identity theft; (iv) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Kyocera Document Solutions or a Kyocera Document Solutions business unit; or (v) under similar circumstances. If such an event occurs, Kyocera Document Solutions will take appropriate steps to protect your personal information.

6. Security of Personal Information

Your personal information will generally be stored in Kyocera Document Solutions databases or databases maintained by its service providers. Most of these databases are stored on servers located in Japan, the United States and Germany.

Kyocera Document Solutions maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although Kyocera Document Solutions uses security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, Kyocera Document Solutions cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond its reasonable control.

7. Links to Third Party Internet Sites

Kyocera Document Solutions Internet Sites may contain links to Internet sites that are not operated by Kyocera Document Solutions. These links are provided as a service and do not imply any endorsement of the activities or content of these sites, or any association with their operators. Kyocera Document Solutions does not control these Internet sites and is not responsible for their content, security, or privacy practices. We urge you to review the privacy policy posted on web sites you visit before using the site or providing personal information.

8. Access to Personal Information

You may review, correct and update the personal information that you provide to Kyocera Document Solutions through Kyocera Document Solutions Internet Sites by calling to “+816-6764-3343”.

9. Retention of Personal Information

Kyocera Document Solutions retains the personal information collected on Kyocera Document Solutions Internet Sites as long as necessary to provide the services, products and information you request or as permitted by applicable law.

10. Children and Parents

Kyocera Document Solutions Internet Sites are generally not intended for persons under 13 years of age. Kyocera Document Solutions does not knowingly solicit or collect personal information from or about children on its Internet Sites except as permitted under applicable law. If your child has submitted personal information and you would like to request that such information be deleted from Kyocera Document Solutions' records, you may do so by calling to “+816-6764-3888”.

11. Questions about this Policy or our Privacy Statements

If you have any questions about this Policy or a country or web site privacy statement or Kyocera Document Solutions' use of your personal information, please contact Kyocera Document Solutions by calling to “+816-6764-3888”.

12. Changes to this Policy and our Privacy Statements

Kyocera Document Solutions reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on Kyocera Document Solutions Internet Sites. Kyocera Document Solutions also reserve the right to update or modify our country or web site privacy statements, at any time and without prior notice, by posting the revised Privacy Statement on the applicable Kyocera Document Solutions Internet Sites. If Kyocera Document Solutions modifies this Policy or any Privacy Statement, the modifications will only apply to the personal information collected after the revised Policy or Privacy Statement on the applicable Kyocera Document Solutions Internet sites is posted.