Global
Select a language

KYOCERA MyPanel FAQ

General

What is KYOCERA MyPanel?

KYOCERA MyPanel is an app for iOS, Android, and Windows Phone that lets you use your mobile device to connect wirelessly to compatible KYOCERA printing devices on your local Wi-Fi network. When connected, you can do the following:

  • Copy a document
  • Scan and send a document
  • Scan and fax a document
  • Print files in a custom box
  • Save settings as a workflow
  • Preview and print Evernote notes and attachments
  • Preview and print Dropbox files
  • Preview and print OneDrive files
  • Generate and print QR code
  • Connect to network devices
  • Display device information
  • Set authentication and manage features
  • Enable fax notifications

Where can I download KYOCERA MyPanel?

The app is available for download from iTunes (for iOS devices), Google Play (for Android devices), and the Windows Phone Store (for Windows Phone devices).

Which languages are supported by KYOCERA MyPanel?

KYOCERA MyPanel is available in English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese, and Spanish. The app automatically displays in the same language as that set in your mobile device’s system settings. If your mobile device is set to a language other than the supported languages, the app will display in English.

Hardware and operating system

Which mobile devices are supported?

  • Apple iPad, iPhone, and iPod Touch
  • Android smartphones and tablets
  • Windows Phone

Which iOS versions are supported?

Version 8.0 and later

Which Android versions are supported?

Version 3.0 and later

Which Windows Phone versions are supported?

Version 8.1 and later

Which KYOCERA printing devices are supported?

The app supports the following models:

  • ECOSYS M6030cdn
  • ECOSYS M6530cdn
  • ECOSYS M6035cidn
  • ECOSYS M6535cidn
  • ECOSYS P6130cdn
  • ECOSYS P6035cdn
  • ECOSYS P7040cdn
  • ECOSYS M3540dn
  • ECOSYS M3040dn
  • ECOSYS M3040idn
  • ECOSYS M3540idn
  • ECOSYS M3550idn
  • ECOSYS M3560idn
  • ECOSYS M2535dn
  • ECOSYS M2035dn
  • ECOSYS M2530dn
  • ECOSYS M2030dn
  • ECOSYS M6526cdn
  • ECOSYS M6026cdn
  • ECOSYS M6026cidn
  • ECOSYS M6526cidn
  • ECOSYS P5021cdn
  • ECOSYS P5021cdw
  • ECOSYS P5026cdn
  • ECOSYS P5026cdw
  • ECOSYS M5521cdn
  • ECOSYS M5521cdw
  • ECOSYS M5526cdn
  • ECOSYS M5526cdw
  • TASKalfa 306ci
  • TASKalfa 356ci
  • TASKalfa 406ci
  • TASKalfa 6052ci
  • TASKalfa 5052ci
  • TASKalfa 4052ci
  • TASKalfa 3552ci
  • TASKalfa 3252ci
  • TASKalfa 2552ci
  • TASKalfa 6002i
  • TASKalfa 5002i
  • TASKalfa 4002i
  • TASKalfa 3511i
  • TASKalfa 3011i

Are you planning to add support for additional KYOCERA printing device models?

Yes. The app will be updated occasionally to support new KYOCERA printing devices.

Can I use this app to print and scan to non-KYOCERA printing devices?

The app will not work with other brand printing devices.

Printing, Copying, and Faxing

Can I print and scan by using an Android device with NFC?

Yes, you can execute KYOCERA MyPanel features by tapping the Android device on the printing device’s NFC tag.

Where can I send my scanned images?

For iOS and Android, scanned images can be sent to email addresses, Dropbox, Evernote, OneDrive, and shared folders.

For Windows Phone, scanned images can be sent to email addresses, OneDrive, and, for some printing device models, to shared folders.

Email addresses can also be selected from the printing device address book or from the mobile device address book.

What types of image and text files can be printed?

For iOS, you can print .JPEG, .PNG, .TIFF, .PDF, .TXT, .XPS, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, iWork Keynote, iWork Numbers, and iWork Pages. If you use iOS 8.0 or iOS 8.0.2, upgrade your mobile device to iOS 8.1 to print .RTF files. User login , Job accounting, and preview are not supported for .XPS.

For Android, you can print .JPEG, .PNG, .TIFF, .PDF, .TXT, and .XPS. User login, Job accounting, and preview are not supported for .TIFF and .XPS.

For Windows Phone, you can print .JPEG, .PNG, .BMP, .TIFF, .PDF, .TXT, and .XPS. User login, Job accounting, and preview are not supported for .TXT and .XPS. Preview is not supported for .PDF.

What type of connection do I need to print or scan from my mobile device?

To print or scan using KYOCERA MyPanel, your mobile device must be connected wirelessly to the same local area network as your targeted printing device.

Can QR code be created for URLs, advertising, contact information, and so on?

No. The QR code data that is created with MyPanel is limited to the device's model name and IP address. QR code is used only to connect to KYOCERA printing devices.

How can I set up fax notifications?

For iOS and Android, notifications can be enabled in System Menu. Tap Notifications, and then tap OK.

Discovery and network

How do I connect an Android device to a printing device with NFC?

NFC must be enabled on your Android device and on the printing device.

You can tap on the printing device’s NFC tag from the home screen to connect to a printing device.

What connection is used for NFC on Android devices?

A printing device can have up to 3 IP addresses, which are Wired, Wi-Fi, and Wi-Fi Direct. When you tap on an NFC tag, the app checks for Wi-Fi availability in the following order:

  • Wired
  • Wi-Fi
  • Wi-Fi Direct
  • When you cannot connect to a printing device with Wired or Wi-Fi, you connect with Wi-Fi Direct.

    I do not want to obtain an IP address through the DNS server. What can I do?

    Turn off Use host name in the application’s system menu.

    Android OS has two types of connection mode for Wi-Fi Direct: Wi-Fi access point mode and Wi-Fi Direct pairing mode.  What is the difference?

    You can access the Internet when connecting through Wi-Fi Direct pairing mode. If your mobile device has a cellular network, the cellular network will be used for Internet access.

    MyPanel prioritizes the use of Wi-Fi if it is connected to a network. If Wi-Fi is on but not connected to a network, it uses Wi-Fi Direct pairing mode for communication with the printing device, and uses mobile data for Internet access.

    You cannot access the Internet through Wi-Fi access point mode.

    Are there cases where I might have to spend my cellular data?

    It is possible to spend your cellular data when using these features:

    • Sending to a shared folder, Evernote, Dropbox, or OneDrive
    • Printing from Evernote, Dropbox, or OneDrive

    When connected to printing devices by Wi-Fi Direct, Internet access is required for these features.

    In Select Device, can I enter an IPv6 address to find a device?

    For iOS, you can use an IPv6 address. For Android and Windows Phone, you can only find a device with an IPv4 address.

    How do I connect to a printing device using a QR code?

    Use the camera to scan a printing device QR code. When the code is confirmed, tap Connect to connect to the device.

    Troubleshooting

    I cannot discover a printing device through Wi-Fi Direct pairing with my Android device. Why?

    SNMP and Bonjour device discovery are not supported with Wi-Fi Direct pairing mode.

    Use Specify IP address if Cellular data is enabled on your mobile device.

    Use WS-Discovery if Cellular data is not enabled on your mobile device.

    If you want to use SNMP or Bonjour device discovery, you can connect with a printing device by Wi-Fi access point mode.

    I cannot see a document that I stored in a custom box from my Android device. Why?

    To see all stored documents, go to the Home screen and tap the Custom box icon to reload the documents.

    When using the Copy feature, an error is displayed. Why?

    This occurs with some models when the Media for Auto (Color) setting is changed to All Media Types.

    On the printing device’s operation panel, go to System Menu > Common Settings > Original/Paper Settings, and set Media for Auto (Color) to something other than All Media Types.

    The app was upgraded from v1.0.3 and all the saved workflows were removed.  What can I do?

    This is a known issue when upgrading from v1.0.3. You must create new workflows. They can be saved for future upgrades.

    I sent a print job, but my printing device is not responding. Why?

    Check that your devices are connected to your local area network, and that the printing device is turned on.

    Printing/scanning performance is slow. What should I do?

    If the resolution option is available, selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. If the performance does not improve, contact your sales representative.

    I am a system administrator. How can I set printing and scanning restrictions?

    The system administrator can restrict printing and scanning on the printing device or through Command Center RX by turning on local authentication or network authentication. Custom box files cannot be printed with Job accounting validation.

    My printing device is not showing up in the discovered device list. What can I do?

    • Check if your printing device is supported.
    • Check your local area network connections and confirm that your mobile device is wirelessly connected to the network.
    • Check that your mobile device is accessing the same subnet address range as that of your printing device.
    • Make sure WSD is enabled on the printing device or in Command Center RX.
    • Retry discovery.
    • Enter the IP address that is displayed on the operation panel or status page of the printing device.

    If necessary, contact your system administrator for assistance.

    Why does the device info page state that I have Letter/A4 sized paper in the Cassette or MP Tray when I put in a different sized paper?

    You must manually configure the paper size on the printing device or Command Center RX. Once the paper size is manually configured, MyPanel will reflect the correct size.

    I see some constraints between printing features. For example, when I use the Combine feature, I cannot change the Zoom or paper selection. Why?

    Feature constraints on the printing device are also applied to MyPanel.

    I deleted some of the icons from the Home screen. How do I get them back?

    Go to System Menu > Manage Feature and select the check boxes for the removed features. Only default features can be restored. Workflows cannot be restored.

    I am using the Send feature. After adding e-mail addresses, I added an Evernote, Dropbox, or OneDrive destination, and the e-mail destinations disappeared. Why?

    For iOS and Android, destinations can be selected for e-mail addresses, or for a combination of folders, Evernote, Dropbox, and OneDrive.

    For Windows Phone, destinations can be selected for a combination of e-mail addresses and folders, or for a combination of Evernote, Dropbox, and OneDrive.

    I cannot print files in a custom box. Why?

    Please check the setting for job accounting. Custom box printing is not compatible with job accounting. Job accounting should be turned off to print from a custom box.

    This occurs with some models when the Media for Auto (Color) setting is changed to All Media Types.

    On the printing device’s operation panel, go to System Menu > Common Settings > Original/Paper Settings, and set Media for Auto (Color) to something other than All Media Types.

    This also occurs with some models when the Zoom setting is changed to Auto.

    On the printing device’s operation panel, go to System Menu > Common Settings > Function Defaults, and set Zoom to 100%.

    I cannot preview Evernote notes in MyPanel. Why?

    For Android, some Evernote notes cannot be previewed.

    I accidently deleted my workflow. Is there a way to get it back?

    You must create the workflow again.

    I cannot see OneDrive on the iOS Home screen or Select Destination list. Why?

    Accessing OneDrive is supported for iOS 8.0 and later.

    I created some workflows and I do not see them on the screen. Where are they?

    For iOS and Android, the workflows may have gone to the next page. To see the next page, swipe the Home screen to the left.

    For Windows Phone, the workflows may be located higher or lower on the Home screen. To see more icons (when available), scroll up or down.

    I am using the Select Device > QR Code feature to select a printing device. On the mobile device screen, the QR code appears out of focus and the printing device is not connecting.

    Use one of the other discovery methods to find a network printing device: Specify IP address or Find Devices.

    I am using the Send feature. I think I may have chosen an invalid e-mail address, a folder that doesn’t exist, a Dropbox or OneDrive account that was removed, and so on. But no error message appeared. I clicked Cancel, but then the display said Success. How can I tell if the job was sent or not?

    On the printing device’s operation panel, go to Status > Send Job Log to see if the document was sent successfully. If not, select a valid destination and resend the document.

    After I signed in to my Dropbox account in MyPanel, my files did not appear. I also tried sending a file to Dropbox with the Send feature, and the file did not appear. Then when I tried logging out, the Log out button did not work.

    For Android, the Dropbox account must contain at least one folder to use the MyPanel Dropbox feature. Tap the mobile device’s Back button to close Dropbox. Open your Dropbox account on a mobile device or computer and create a folder. Then when you sign in to Dropbox from MyPanel, the contents will appear normally.

    I cannot send documents to a shared folder from my Android device. Why?

    Sending documents to a shared folder is only supported on Android devices earlier than 5.0.

    When using the Send feature, I selected a Sending Size that is different from the Original Size. When I sent the document, it came out to the wrong size.

    This occurs for the following models. Contact your sales company to upgrade your printing device firmware to version XXX_2000.003.001 or later.

    • ECOSYS M6030cdn
    • ECOSYS M6530cdn
    • ECOSYS M6035cidn
    • ECOSYS M6535cidn

    When using the Copy feature, I selected a Paper Selection setting that has a different paper size from the Original Size. When I copied the document, it came out to the wrong size.

    This occurs for the following models. Contact your sales company to upgrade your printing device firmware to version XXX_2000.003.001 or later.

    • ECOSYS M6030cdn
    • ECOSYS M6530cdn
    • ECOSYS M6035cidn
    • ECOSYS M6535cidn

    I cannot change the password of my Evernote account through the MyPanel app. Why?

    It is a known issue that Android web browsers have issues accessing the Evernote web interface. Please use the Evernote app to manage your Evernote account.

    Some of the MyPanel features are unavailable on my device. Why?

    A feature not supported by a connected printing device is unavailable.

    Where can I see fax notifications?

    The MyPanel app icon and the notification icon indicate the number of new faxes since the last time Notification Center was opened.