KYOCERA Mobile Print FAQ

The app is available for download from the iTunes App Store (for iOS devices) and Google Play (for Android devices).

Mobile Print supports English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese, and Spanish. The app automatically displays in the same language as that set in your mobile device’s system settings. If your mobile device is set to a language other than the supported languages listed above, the app will display in English.

Document or image files saved in the app are stored in your specified download folder or in the default /sdcard/Download folder.

Document or image files saved in the app are only accessible through the app's Documents window unless you save to a supported external service.

The layout is slightly different to take best advantage of the different screen sizes, but the features are the same for both.

Mobile Print supports screen readers and the ability to specify preferred larger type sizes. Note: Due to limited space, buttons and components in navigation, tool bars, and some text in tables cannot be adjusted. Mobile Print does not support some very large font size options.

Photos can be accessed through the app’s Photos window, by selecting an Album and then a specific photo. If your mobile device includes a built-in camera, you can take a new photo to print or email by selecting Camera. Once you’ve selected or taken a photo, you can adjust print options. You can select multiple photos to print at one time.

You can print .BMP, .HTML (iOS only), .JPG, .PNG, .PDF, .TIFF, .TXT, and .XPS files. On iOS devices, you can also print .RTF files, as well as iWork (Keynote, Numbers, and Pages), Microsoft Office (Word, PowerPoint, and Excel), or Google Drive (Docs, Sheets, and Slides) file types. On Android devices, .TXT files print at lower resolution.

The print quality options supported in the app are Normal, Draft, and High (B&W models only). Paper size options are Letter, Legal, Ledger, Statement, A3, A4, A5, A6, Folio, B4, B5, B6, and Hagaki. You can also select the number of copies to print, number of pages per sheet, and page range. Additional options are displayed in Printing Preferences based on the printing device model.

Yes. There is a long list of media types to choose from, including Auto.

On iOS devices, new scans are saved in the app’s Documents window or you can select a supported external service or shared folder. On Android devices, new scans are saved in your specified download folder or in the default /sdcard/Download folder.

You can scan documents for output in .JPG, .TIFF, and .PDF formats.

Yes, but you can only perform the Scan function with Direct Queue.

No.

Job accounting lets the system administrator keep track of all print and scan jobs initiated by users. This feature is available on compatible printing devices. Job accounting can be turned on or off on the app, but must also be set on the device by an Administrator. With job accounting on, you can select Prompt for account ID to require entry of an Account ID.

On compatible Android devices with at least 512MB of RAM, the app can scan up to 60 pages at A4/color/200 dpi or 15 pages at A3/color/600 dpi.

With Android devices, while you can use IPv6 to select and connect to a scanning device, some printing devices will not scan when connected using IPv6. If you have trouble scanning with an Android device, try using IPv4 to select the scanning device.

iOS devices will scan when connected using IPv6.

Printing multiple worksheets from a Microsoft Excel workbook is not supported by Mobile Print. We recommend that you use AirPrint.

Devices are discovered through SNMP discovery by default. Discovery via Bonjour (iOS only) or WS-Discovery is also available. When using the Bonjour discovery protocol, ensure that Bonjour is enabled on your printing device.

On iOS devices, you can import files to the app by any of the following methods:

• From email: Touch and hold an email attachment and select Copy to KYOCERA Print from the choices to save the attachment to the app's Documents folder.
• From iTunes: When syncing your iOS device to your computer using iTunes, choose KYOCERA Print in the Apps tab, and transfer files through the KYOCERA Print Documents pane.
• From other apps: If an application supports iOS Open in functionality with Mobile Print, you can use Open in… and select Copy to KYOCERA Print from the list.
  Imported files can be retrieved in the app’s Documents window.

On Android devices, import files to the app with these methods:

• From email: Open an email attachment in the app by tapping the attachment. If functionality is supported for the attachment type, select KYOCERA Mobile Print from the choices to open the attachment in the Documents window
• From browsers: Open a web site with a browser and select the Options menu on the upper right corner, select Share, then select KYOCERA Mobile Print to load the web site in the web window
• From other apps: If an application supports the Open with functionality with Mobile Print, select Open with or Share, and then select KYOCERA Mobile Print to load the file in the Documents window

On iOS devices, there are two methods by which you can transfer files to a desktop computer. You can either send the file by email from within the app, or use the app’s Shared Folder feature to directly access your desktop computer. On Android devices, you can email files that you have saved in the app to any email account that you can access from your desktop computer.

For scanned documents, you have a choice of where to save: the device’s Documents folder, or any of the supported external services (Dropbox, Evernote, OneDrive or Shared Folder). To change, select the location (the default is Documents) and select another location. Files sent to external services are accessible on your PC through the appropriate installed application or the service’s website.

NFC must be enabled on your Android device and on the printing device.

You can tap on the printing device’s NFC tag from each function screen to connect to a printing device.

You can access the Internet when connecting through Wi-Fi Direct pairing mode. If your mobile device has a cellular network, the cellular network will be used for Internet access.

Mobile Print prioritizes the use of Wi-Fi if it is connected to a network. If Wi-Fi is on but not connected to a network, it uses Wi-Fi Direct pairing mode for communication with the printing device, and uses mobile data for Internet access.

You cannot access the Internet through Wi-Fi access point mode.

Starting with iOS 11, there are strict security requirements for SSL communication. We recommend that you install the latest certificates on your KYOCERA Net Manager server that supports SHA-256.

To print an email attachment, you must import the file to the app to make it available for printing. (For further details, see topic “Can I import files to the app?” above.)

You can print in-line text, but not file attachments or files that are in cloud-based storage. The following cloud-based external services are supported:

• Dropbox
• Evernote
• OneDrive
• Google Drive

Each of these has its own icon in the app and you sign into the selected service with your credentials. At this time, the app does not support other cloud services (such as Box.)

Proxy environments are only supported on mobile devices running Android version 3.1 and above.

Go to the system menu of the printing device and print out a status page.

The app uses iOS services to render previews of Office documents. For better results, use files produced in Office 2007 or later.

Your iOS device will send a warning message when memory allocation becomes low. When memory allocation becomes low, the system will attempt to free up memory being used by open apps. If not enough memory is freed up, it is possible that apps will crash. Closing open apps on your mobile device may alleviate the situation.

Selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. Also, consider adding more RAM to your printing device. The recommended minimum is 512MB.

It's possible that the printing device does not support the PDF version of the document; only PDF versions 1.4 through 1.7 are supported. Alternatively, the printing device might not support the PDF encryption method used on the encrypted file.

It's possible that the text encoding of the Android clipboard content differs from the text encoding that is set on the mobile device. Alternatively, the clipboard content might be set to a font that is not supported by the mobile device. Changing the setting for Advanced > Text encoding (Clipboard) in the app might alleviate the problem.

In the web interface for your 3COM switch, click Device View > Bridge > Multicast Filter > IGMP > Snoop Mode . Then set IGMP Multicast Filtering to Enabled. Once you've saved your changes, you should be able to discover connected devices through Mobile Print via WS-Discovery.

Rotate the device before using the camera in Mobile Print.

SNMP device discovery is not supported with Wi-Fi Direct pairing mode.

Use Add by IP address if Cellular data is enabled on your mobile device.

Use WS-Discovery if Cellular data is not enabled on your mobile device.

If you want to use SNMP device discovery, you can connect with a printing device by Wi-Fi access point mode.

This is a known issue in Android devices, which disappears if your close printing preferences and reopen.

Rotate and Reload are separate processes that can cause memory exceptions when run too quickly together on Android devices. To prevent crashing, use these functions one at a time.