[Notice of Restoration] Partial Service Outage for Kyocera Cloud
Information Manager / Kyocera Cloud Capture
Kyocera Cloud Infomation ManagerKyocera Cloud Capture
Publication Date and Time : April 6, 2026, 3:10pm (JST)
Last Updated : April 8, 2026, 4:00pm (JST)
We are pleased to inform you that the issue regarding some OCR functions due to an OCR service outage at ABBYY has been restored.
Service Outage Period
2026-04-06 0:00pm - 2026-04-08 5:48am UTC
Scope of Impact
- Kyocera Cloud Information Manager: Customers using certain plans in Europe and Asia
OCR functions did not operate and processing resulted in errors. - Kyocera Cloud Capture: Customers using the Basic Plan
A failure notification may have been sent when executing a workflow that included OCR processing
Affected workflow conditions:
The file format includes any of the following: Searchable PDF, Compressed PDF, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Cause
This problem is caused by the license management system provided by ABBYY.
Current Status
The failure has been resolved, and the service has been restored.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
