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KYOCERA MyPanel FAQ

General

General

KYOCERA MyPanel is an app for iOS, Android, and Windows Phone that lets you use your mobile device to connect wirelessly to compatible KYOCERA printing devices on your local Wi-Fi network. When connected, you can do the following:

  • Copy a document
  • Scan and send a document
  • Scan and fax a document
  • Print files in a custom box
  • Save settings as a workflow
  • Preview and print Evernote notes and attachments
  • Preview and print Dropbox files
  • Preview and print OneDrive files
  • Select staple and punch positions for some new models
  • Generate and print code
  • Connect to network devices
  • Display device information
  • Set authentication and manage features
  • Enable fax notifications
  • Enable the use of the TalkBack (Android) or VoiceOver (iOS) features

The app is available for download from iTunes (for iOS devices), Google Play (for Android devices), and the Windows Phone Store (for Windows Phone devices).

KYOCERA MyPanel is available in English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese, and Spanish. The app automatically displays in the same language as that set in your mobile device’s system settings. If your mobile device is set to a language other than the supported languages, the app will display in English.

Voice command is limited to basic functions. The following voice commands can be used in their respective screens.

ScreenCommandEffect
AnywhereHello MyPanelActivates voice recognition, will start listening for next command.
Home ScreenOpen CopyOpens Copy screen
 Open SendOpens Send screen
 Open Custom BoxOpens Custom Box screen
 Open FaxOpens Fax screen
 Open Create CodeOpens Create Code screen
 Open EvernoteOpens Evernote screen
 Open DropboxOpens Dropbox screen
 Open OneDriveOpens OneDrive screen
 Open SettingsOpens Advanced Settings screen
 Open HelpOpens Help screen
 Open ProductOpens Product
 SupportSupport screen
 Open FaxOpens Fax
 NotificationsNotifications screen
 Open Device StatusOpens Device Status screen
 Discover PrintersOpens Select Device screen
 Delete CopyRemoves Copy item from Home screen
 Delete SendRemoves Send item from Home screen
 Delete Custom BoxRemoves Custom Box item from Home screen
 Delete FaxRemoves Fax item from Home screen
 Delete Create CodeRemoves Create Code item from Home screen
 Delete EvernoteRemoves Evernote item from Home screen
 Delete DropboxRemoves Dropbox item from Home screen
 Delete OneDriveRemoves OneDrive item from Home screen
Copy screenStart CopyStarts Copy job operation
 Back to Home screenReturns to Home screen
Send screenStart SendStarts Send job operation
 Back to Home screenReturns to Home screen
Custom Box screenBack to Home screenReturns to Home screen
Fax screenStart FaxStarts Fax job operation
 Back to Home screenReturns to Home screen
Evernote screenLog-out (if already logged in)Logs out of Evernote and returns to Home screen
 Back to Home screenReturns to Home screen
Dropbox screenLog-out (if already logged in)Logs out of Dropbox and returns to Home screen
 Back to Home screenReturns to Home screen
OneDrive screenLog-out (if already logged in)Logs out of OneDrive and returns to Home screen
 Back to Home screenReturns to Home screen
Help screenBack to Home screenReturns to Home screen
Fax Notification screenBack to Home screenReturns to Home screen
Device Status screenSelect Job StatusSelects and opens Job Status tab
 Select Device StatusSelects and opens Device Status tab
 Select Device InformationSelects and opens Device Information tab
 Back to Home screenReturns to Home screen
Select Device ScreenFind PrintersOpens Find Device screen
 Back to Home screenReturns to Home screen
Find Device ScreenStart DiscoveryStarts Device discovery with currently selected protocol
 Select SNMPChanges selected protocol to SNMP
 Select WS-DiscoveryChanges selected protocol to WS-Discovery
 Back to Select Device ScreenReturns to Select Device Screen
System Menu screenOpen About screenOpens About screen
 Back to Home screenReturns to Home screen
About screenBack to System MenuReturns to System Menu screen
Hardware and Operating System

Hardware and Operating System

  • Apple iPad, iPhone, and iPod Touch
  • Android smartphones and tablets
  • Windows Phone

  • iOS 11.0 or later for MyPanel v1.2.9
  • iOS 12.0 or later for MyPanel v2.0

  • Android 5.0 or later for MyPanel v1.2.9
  • Android 6.0 or later for MyPanel v2.0

Version 8.1 and later

[ECOSYS]

ECOSYS M2640idw, ECOSYS M2540dw, ECOSYS M2540dn, ECOSYS M2040dn, ECOSYS M2735dw, ECOSYS M2635dw, ECOSYS M2635dn, ECOSYS M2135dn, ECOSYS P2040dw, ECOSYS P2040dn, ECOSYS P2235dw, ECOSYS P2235dn, ECOSYS P2235d, ECOSYS M5526cdw, ECOSYS M5526cdn, ECOSYS M5521cdw, ECOSYS M5521cdn, ECOSYS P5026cdw, ECOSYS P5026cdn, ECOSYS P5021cdw, ECOSYS P5021cdn, ECOSYS P5025cdn, ECOSYS P5020cdw, ECOSYS P5020cdn, ECOSYS P4040dn, ECOSYS P4035dn, ECOSYS P6130cdn, ECOSYS P6035cdn, ECOSYS M6030cdn, ECOSYS M6530cdn, ECOSYS M6035cidn, ECOSYS M6535cidn, ECOSYS FS-2100D, ECOSYS FS-2100DN, ECOSYS FS-4100DN, ECOSYS FS-4200DN, ECOSYS FS-4300DN, ECOSYS LS-2100DN, ECOSYS LS-4200DN, ECOSYS LS-4300DN, ECOSYS M2030dn, ECOSYS M2035dn, ECOSYS M2530dn, ECOSYS M2535dn, ECOSYS M3040dn, ECOSYS M3040idn, ECOSYS M3540dn, ECOSYS M3540idn, ECOSYS M3550idn, ECOSYS M3560idn, ECOSYS M6026cdn, ECOSYS M6026cidn, ECOSYS M6526cdn, ECOSYS M6526cidn, ECOSYS P2135dn, ECOSYS P6021cdn, ECOSYS P6026cdn, ECOSYS P6030cdn, ECOSYS P7035cdn, ECOSYS P3060dn, ECOSYS P3055dn, ECOSYS P3050dn, ECOSYS P3045dn, ECOSYS P3060dn(J), ECOSYS P3045dn(J), ECOSYS M8024cidn, ECOSYS M4028idn, ECOSYS P8060cdn, ECOSYS P8060cdn(J), ECOSYS M6230cidn, ECOSYS M6630cidn, ECOSYS M6235cidn, ECOSYS M6635cidn, ECOSYS M6630cidn(J), ECOSYS M6635cidn(J), ECOSYS P6230cdn, ECOSYS P6235cdn, ECOSYS P7240cdn, ECOSYS P6230cdn(J),ECOSYS P7240cdn(J), ECOSYS M3660idn, ECOSYS M3655idn, ECOSYS M3145idn, ECOSYS M3645idn, ECOSYS M3145dn, ECOSYS M3645dn, ECOSYS P3160dn, ECOSYS P3155dn, ECOSYS P3150dn, ECOSYS P3145dn, ECOSYS M2235dn, ECOSYS M2735dn, ECOSYS M2835dw, ECOSYS P2335d, ECOSYS P2335dn, ECOSYS P2335dw, FS-1028MFP, FS-1030MFP, FS-1035MFP, FS-1128MFP, FS-1130MFP, FS-1135MFP, FS-1350DN, FS-1370DN, FS-2020D, FS-2025D, FS-3040MFP, FS-3040MFP+, FS-3140MFP, FS-3140MFP+, FS-3540MFP, FS-3640MFP, FS-3920DN, FS-3925DN, FS-4020DN, FS-4025DN, FS-6025MFP, FS-6030MFP, FS-6525MFP, FS-6530MFP, FS-6970DN, FS-6975DN, FS-C2026MFP, FS-C2026MFP, FS-C2026MFP+, FS-C2126MFP, FS-C2126MFP, FS-C2126MFP+, FS-C2526MFP, FS-C2626MFP, FS-C5100DN, FS-C5150DN, FS-C5200DN, FS-C5250DN, FS-C5300DN, FS-C5350DN, FS-C5400DN, FS-C8020MFP, FS-C8025MFP, FS-C8500DN, FS-C8520MFP, FS-C8525MFP, FS-C8600DN, FS-C8650DN, LS-1028MFP, LS-1035MFP, LS-1128MFP, LS-1135MFP, LS-2020D, LS-3140MFP, LS-3140MFP+, LS-3640MFP, LS-4020DN, LS-6970DN, LS-C8500DN, LS-C8600DN, LS-C8650DN, ECOSYS M8130cidn, ECOSYS M8124cidn, ECOSYS M4132idn, ECOSYS M4125idn, ECOSYS M5021cdn, ECOSYS P3160dn(J), ECOSYS P3145dn(J), ECOSYS M4226idn, ECOSYS M4230idn, ECOSYS M8228cidn, ECOSYS M8224cidn, ECOSYS P5018cdn, ECOSYS M3860idnf, ECOSYS M3860idn, ECOSYS P3260dn, ECOSYS P4060dn, ECOSYS P4060dn(J), ECOSYS P4145dn, ECOSYS P4140dn, ECOSYS P4135dn, ECOSYS P4140dn(J), ECOSYS MA2100cwfx, ECOSYS MA2100cfx, ECOSYS PA2100cwx, ECOSYS PA2100cx

[TASKalfa]

TASKalfa 8052ci, TASKalfa 7052ci, TASKalfa 8002i, TASKalfa 7002i, TASKalfa 3511i, TASKalfa 3011i, TASKalfa2552ci, TASKalfa3252ci, TASKalfa 306ci, TASKalfa 356ci, TASKalfa 406ci, TASKalfa 205c, TASKalfa 206ci, TASKalfa 250ci, TASKalfa 255, TASKalfa 2550ci, TASKalfa 2551ci, TASKalfa 255c, TASKalfa 256ci, TASKalfa 256i, TASKalfa 265ci, TASKalfa 266ci, TASKalfa 300ci, TASKalfa 300i, TASKalfa 305, TASKalfa 3050ci, TASKalfa 306i, TASKalfa 3500i, TASKalfa 3550ci, TASKalfa 400ci, TASKalfa 420i, TASKalfa 4500i, TASKalfa 4550ci, TASKalfa 500ci, TASKalfa 520i, TASKalfa 5500i, TASKalfa 552ci, TASKalfa 5550ci, TASKalfa 6500i, TASKalfa 6550ci, TASKalfa 6551ci, TASKalfa 7550ci, TASKalfa 7551ci, TASKalfa 8000i, TASKalfa 350ci, TASKalfa 4012i, TASKalfa 3212i, TASKalfa 4012i(J), TASKalfa 3212i(J), TASKalfa 307ci, TASKalfa 3060ci, TASKalfa 2470ci, TASKalfa 2460ci,TASKalfa 3210i, TASKalfa 2520i, TASKalfa 2510i, TASKalfa 9002i, TASKalfa 4020i, TASKalfa 2553ci, TASKalfa 3253ci, TASKalfa 3553ci, TASKalfa 4053ci, TASKalfa 5053ci, TASKalfa 6053ci, TASKalfa 2553ci(J), TASKalfa 3253ci(J), TASKalfa 4053ci(J), TASKalfa 5053ci(J), TASKalfa 6053ci(J), TASKalfa 6003i, TASKalfa 5003i, TASKalfa 4003i, TASKalfa 5003i(J), TASKalfa 6003i(J), TASKalfa 7003i, TASKalfa 7003i(J), TASKalfa 8003i, TASKalfa 9003i, TASKalfa 9003i (J), TASKalfa 358ci, TASKalfa 408ci, TASKalfa 408ci(J), TASKalfa 508ci, TASKalfa 358ci(J), TASKalfa 7353ci, TASKalfa 8353ci, TASKalfa 8353ci(J), TASKalfa 308ci, TASKalfa 2554ci, TASKalfa 3554ci, TASKalfa 2554ci(J), TASKalfa 3554ci(J), TASKalfa 4053ci, TASKalfa 5053ci, TASKalfa 6053ci, TASKalfa 4053ci(J), TASKalfa 5053ci(J), TASKalfa 6053ci(J), TASKalfa 4003i, TASKalfa 5003i, TASKalfa 6003i, TASKalfa 5003i(J), TASKalfa 6003i(J), TASKalfa 4054ci, TASKalfa 5054ci, TASKalfa 6054ci, TASKalfa 7054ci, TASKalfa 4054ci(J), TASKalfa 5054ci(J), TASKalfa 6054ci(J), TASKalfa 7054ci(J), TASKalfa 4004i, TASKalfa 5004i, TASKalfa 6004i, TASKalfa 7004i, TASKalfa 5004i(J), TASKalfa 6004i(J), TASKalfa 7004i(J), TASKalfa MZ4000i, TASKalfa MZ3200i

[KM Series]

KM-2810, KM-2820

[Copy Not Supported]

[TASKalfa]

TASKalfa 3051ci, TASKalfa 3051ci(J), CS 3051ci, TASKalfa 3551ci, TASKalfa 3551ci(J), CS 3551ci, TASKalfa 4551ci, TASKalfa 4551ci(J), CS 4551ci, TASKalfa 5551ci, TASKalfa 5551ci(J), CS 5551ci, TASKalfa 3510i, TASKalfa 3510i(J), CS 3510i, TASKalfa 3010i, TASKalfa 3010i(J), CS 3010i, TASKalfa 8001i, TASKalfa 6501i, TASKalfa 5501i, TASKalfa 4501i, TASKalfa 3501i

Yes. The app will be updated occasionally to support new KYOCERA printing devices.

The app will not work with other brand printing devices.

Printing, Copying, Sending, and Faxing

Printing, Copying, Sending, and Faxing

Yes, you can execute KYOCERA MyPanel features by tapping the Android device on the printing device’s NFC tag.

For iOS and Android, scanned images can be sent to email addresses, Dropbox, Evernote, OneDrive, and shared folders.

For Windows Phone, scanned images can be sent to email addresses, OneDrive, and, for some printing device models, to shared folders.

Email addresses can also be selected from the printing device address book or from the mobile device address book.

For iOS, you can print .JPEG, .PNG, .TIFF, .PDF, .TXT, .XPS, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, iWork Keynote, iWork Numbers, and iWork Pages. If you use iOS 8.0 or iOS 8.0.2, upgrade your mobile device to iOS 8.1 to print .RTF files. User login, Job accounting, and preview are not supported for .XPS.

For Android, you can print .JPEG, .PNG, .TIFF, .PDF, .TXT, and .XPS. User login, Job accounting, and preview are not supported for .TIFF and .XPS.

For Windows Phone, you can print .JPEG, .PNG, .BMP, .TIFF, .PDF, .TXT, and .XPS. User login, Job accounting, and preview are not supported for .TXT and .XPS. Preview is not supported for .PDF.

To print or scan using KYOCERAMyPanel, your mobile device must be connected wirelessly to the same local area network as your targeted printing device.

No. The code data generated from the application is limited to the model name and IP address of the printing device.

For iOS and Android, notifications can be enabled in System Menu. Tap Notifications, and then tap OK.

Yes, this feature notifies you of faxes received in the connected device’s fax boxes or sub address boxes.

Yes, these settings can be selected for the following models.

  • TASKalfa 6052ci
  • TASKalfa 5052ci
  • TASKalfa 4052ci
  • TASKalfa 3552ci
  • TASKalfa 3252ci
  • TASKalfa 2552ci
  • CS 6052ci
  • CS 5052ci
  • CS 4052ci
  • CS 3552ci
  • CS 3252ci
  • CS 2552ci
  • TASKalfa 6052ci(J)
  • TASKalfa 5052ci(J)
  • TASKalfa 4052ci(J)
  • TASKalfa 3252ci(J)
  • TASKalfa 2552ci(J)
  • TASKalfa 3011i
  • TASKalfa 3511i
  • CS 3011i
  • CS 3511i
  • TASKalfa 3011i(J)
  • TASKalfa 3511i(J)
  • TASKalfa 8002i
  • TASKalfa 7002i
  • CS 8002i
  • CS 7002i
  • TASKalfa 8002i(J)
  • TASKalfa 7002i(J)
  • TASKalfa 8052ci
  • TASKalfa 7052ci
  • CS 8052ci
  • CS 7052ci
  • TASKalfa 8052ci(J)
  • TASKalfa 7052ci(J)
  • TASKalfa 6002i
  • TASKalfa 4002i
  • TASKalfa 5002i
  • CS 6002i
  • CS 5002i
  • CS 4002i
  • TASKalfa 6002i(J)
  • TASKalfa 5002i(J)
  • TASKalfa 4002i(J)

Discovery and Network

Discovery and Network

NFC must be enabled on your Android device and on the printing device.

You can tap on the printing device’s NFC tag from the home screen to connect to a printing device.

A printing device can have up to 3 IP addresses, which are Wired, Wi-Fi, and Wi-Fi Direct. When you tap on an NFC tag, the app checks for Wi-Fi availability in the following order:

  1. Wired

  2. Wi-Fi

  3. Wi-Fi Direct

When you cannot connect to a printing device with Wired or Wi-Fi, you connect with Wi-Fi Direct.

Turn off Use host name in the application’s system menu.

You can access the Internet when connecting through Wi-Fi Direct pairing mode. If your mobile device has a cellular network, the cellular network will be used for Internet access.

MyPanel prioritizes the use of Wi-Fi if it is connected to a network. If Wi-Fi is on but not connected to a network, it uses Wi-Fi Direct pairing mode for communication with the printing device, and uses mobile data for Internet access.

You cannot access the Internet through Wi-Fi access point mode.

It is possible to spend your cellular data when using these features:

  • Sending to a shared folder, Evernote, Dropbox, or OneDrive
  • Printing from Evernote, Dropbox, or OneDrive

When connected to printing devices by Wi-Fi Direct, Internet access is required for these features.

For iOS, you can use an IPv6 address. For Android and Windows Phone, you can only find a device with an IPv4 address.

Use the camera to scan a printing device code. When the code is confirmed, tap Connect to connect to the device.

Additional Troubleshooting

Troubleshooting

SNMP and Bonjour device discovery are not supported with Wi-Fi Direct pairing mode.

Use Specify IP address if Cellular data is enabled on your mobile device.

Use WS-Discovery if Cellular data is not enabled on your mobile device.

If you want to use SNMP or Bonjour device discovery, you can connect with a printing device by Wi-Fi access point mode.

To see all stored documents, go to the Home screen and tap the Custom box icon to reload the documents.

This occurs with some models when the Media for Auto (Color) setting is changed to All Media Types.

On the printing device’s operation panel, go to System Menu > Common Settings > Original/Paper Settings, and set Media for Auto (Color) to something other than All Media Types.

This is a known issue when upgrading from v1.0.3. You must create new workflows. They can be saved for future upgrades.

Check that your devices are connected to your local area network, and that the printing device is turned on.

If the resolution option is available, selecting a lower resolution option may help. It is also possible that your network connection is slow, which can affect printing performance. If the performance does not improve, contact your sales representative.

The system administrator can restrict printing and scanning on the printing device or through Command Center RX by turning on local authentication or network authentication. Custom box files cannot be printed with Job accounting validation.

  • Check if your printing device is supported.
  • Check your local area network connections and confirm that your mobile device is wirelessly connected to the network.
  • Check that your mobile device is accessing the same subnet address range as that of your printing device.
  • Make sure WSD is enabled on the printing device or in Command Center RX.
  • Retry discovery.
  • Enter the IP address that is displayed on the operation panel or status page of the printing device.

If necessary, contact your system administrator for assistance.

You must manually configure the paper size on the printing device or Command Center RX. Once the paper size is manually configured, MyPanel will reflect the correct size.

Feature constraints on the printing device are also applied to MyPanel.

Go to System Menu > Manage Feature and select the check boxes for the removed features. Only default features can be restored. Workflows cannot be restored.

For iOS and Android, destinations can be selected for email addresses, or for a combination of folders, Evernote, Dropbox, and OneDrive.

For Windows Phone, destinations can be selected for a combination of email addresses and folders, or for a combination of Evernote, Dropbox, and OneDrive.

Please check the setting for job accounting. Custom box printing is not compatible with job accounting. Job accounting should be turned off to print from a custom box.

This occurs with some models when the Media for Auto (Color) setting is changed to All Media Types.

On the printing device’s operation panel, go to System Menu > Common Settings > Original/Paper Settings, and set Media for Auto (Color) to something other than All Media Types.

This also occurs with some models when the Zoom setting is changed to Auto.

On the printing device’s operation panel, go to System Menu > Common Settings > Function Defaults, and set Zoom to 100%.

For Android, some Evernote notes cannot be previewed.

You must create the workflow again.

Accessing OneDrive is supported for iOS 8.0 and later.

For iOS and Android, the workflows may have gone to the next page. To see the next page, swipe the Home screen to the left.

For Windows Phone, the workflows may be located higher or lower on the Home screen. To see more icons (when available), scroll up or down.

Do any of the following:

  • Reposition your camera to improve the focus.
  • For iOS: In Select Device, go to Discover or Manual, then follow the instructions on the screen.
  • For Android: In Device Discovery, go to Specify IP address or Find devices, then follow the instructions on the screen.

On the printing device’s operation panel, go to Status > Send Job Log to see if the document was sent successfully. If not, select a valid destination and resend the document.

For Android, the Dropbox account must contain at least one folder to use the MyPanel Dropbox feature. Tap the mobile device’s Back button to close Dropbox. Open your Dropbox account on a mobile device or computer and create a folder. Then when you sign in to Dropbox from MyPanel, the contents will appear normally.

Sending documents to a shared folder is only supported on Android devices earlier than 5.0.

This occurs for the following models. Contact your sales company to upgrade your printing device firmware to version XXX_2000.003.001 or later.

  • ECOSYS M6030cdn
  • ECOSYS M6530cdn
  • ECOSYS M6035cidn
  • ECOSYS M6535cidn

This occurs for the following models. Contact your sales company to upgrade your printing device firmware to version XXX_2000.003.001 or later.

  • ECOSYS M6030cdn
  • ECOSYS M6530cdn
  • ECOSYS M6035cidn
  • ECOSYS M6535cidn

It is a known issue that Android web browsers have issues accessing the Evernote web interface. Please use the Evernote app to manage your Evernote account.

A feature not supported by a connected printing device is unavailable.

The MyPanel app icon and the notification icon indicate the number of new faxes since the last time Notification Center was opened.

Fax notification is turned off automatically if a device is not successfully polled for 15 minutes. This is designed to reduce battery drain.

Voice commands are available only for English and French.

After the initial command, you must give the next command within 5 seconds.

For iOS, the selected touch style must be Standard Typing or Touch Typing when VoiceOver is on. Do not select Direct Touch Typing.

The application does not collect any personal data.

  • Combine: 4 in1 > Left then down
  • Duplex: 2-sided > 1-sided

To copy with settings like these, the document sheets must be placed in the document feeder, not the platen.

When user authentication is turned on in the printing device, you must also log on in MyPanel to use staple and punch.

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