Managed IT and AI Cyber Security Services
Smart defense for an efficient, reliable office IT environment
As enterprise businesses expand rapidly, office networks and endpoint devices (such as employee computers, servers, and printers) continue to grow, making the environment increasingly complex. Threat landscape data shows that enterprises face severe cybersecurity challenges: as many as 82% of endpoint breach incidents target user laptops and unpatched software. For small and medium-sized enterprises (SMEs), the average cost of such data breaches reaches up to HKD 2.4 million, mainly originating from ransomware demands, system downtime, and lost records. Furthermore, the average operational recovery time following an incident takes up to 21 days, causing severe business interruption.
To address these challenges and safeguard enterprise assets, Kyocera offers Managed IT and AI Cyber Security Services. Combining cutting-edge AI endpoint defense technology with regular on-site health checks, we provide one-stop office support covering "Frontline AI Cybersecurity Defense," "Proactive Diagnostic Audits," and "Comprehensive IT Management Services." We promise to be your solid IT backbone, significantly reducing system failure and cyberattack risks to ensure smooth and uninterrupted business operations.
82%
Endpoint Breach Entry
Attacks target user laptops and unpatched software.
HK$2.4M
Average SME Breach Cost
Ransomware demands, downtime, and lost records.
21 Days
Business Interruption
Average operational recovery time post incident.
Core Services
AI Cyber Defense
Utilizing a next-generation AI behavioral analysis engine, it monitors software process execution in real time to effectively block zero-day exploits and ransomware. It instantly terminates unauthorized encryption scripts before enterprise files can be compromised. This defense system supports both Windows and Mac operating systems.
Managed IT Care
Provides unlimited technical support to assist employees in quickly resolving everyday computer, software, and network issues. In case of complex failures, the Kyocera technical team will respond quickly and dispatch on-site support staff within 2 working hours*, ensuring uninterrupted office operations.
Health Check Audits
Technicians conduct regular semi-annual, non-invasive KCR Insight scans on-site. Using a lightweight tool, the non-intrusive scan thoroughly checks computer hardware health status (such as disk and RAM lifespan), OS security patch vulnerabilities, and cybersecurity risks. Upon completion, the tool is cleanly uninstalled immediately without consuming background system resources.
Hardware Synergy
Combined with KFS cloud monitoring technology, it automatically manages toner supplies and counter statistics for printers and office equipment, achieving unified single-window management for both hardware and IT software environments.
Service Advantages
-
-
Single Point of Contact Integration
Kyocera provides a single point of contact. Whether dealing with network disconnections, software anomalies, endpoint security alerts, or office equipment breakdowns, enterprises only need to contact the Kyocera team, where dedicated personnel will coordinate and handle the issue end-to-end.
-
Significant Operational Cost Reduction
Powered by Kyocera's experienced team of IT experts delivering one-stop technical support and risk assessment, enterprises can avoid the high costs of hiring a large in-house IT staff.
-
-
-
Proactive Prevention Over Reactive Fixes
Through "AI Real-time Protection + Semi-Annual Regular Health Checks," IT management shifts from reactive firefighting to proactive prevention, building a highly productive office environment.
Ongoing Endpoint Support & Health Checks
Every 6-Month Health Check
Regular scheduled on-site technician health checks to inspect all endpoints.
Health Care Report
Executive-ready diagnostic report showing storage wear, patch logs, and action items.
Patch & Performance
Periodic drive cleanups, disk defragmentation, and OS security updates.
Remote & On-Site Care
Unlimited TeamViewer remote support with on-site technician dispatch.
*Applies to designated service plans only; other service plans incur additional charges.