KYOCERA Document Solutions

For customers using a wireless LAN interface

June 22, 2023 Support Information

We are writing to inform you that it has been discovered that some of the MFPs and printers sold by Kyocera Document Solutions may not comply with the provisions of the Radio Law.

There is no risk of harm to the human body or damage to other equipment. Although there is a possibility that the products may not comply with the provisions of the Radio Law, our products do not emit any radio waves that do not comply with the provisions of the Law, and there is no problem in actual use.

Customers who own the affected products, we will repair the affected models below free of charge.

Applicable Products

The following products are affected by this issue if they are equipped with the IB-37 / IB-38 wireless LAN interface. Equipment produced after April 2023* has already been fixed and can be used with confidence.

Monochrome A4 printer	ECOSYS PA6000x / PA5500x / PA5000x / PA4500x
Monochrome A4 MFPs	ECOSYS MA6000ifx / MA5500ifx / MA4500ifx / MA4500ix / MA4500fx / MA4500x
Monochrome A3 MFPs	TASKalfa MZ4000i / MZ3200i

* How to check the month of production

The 10 digits after the S/No. in the image below are the serial number of the unit. The fourth digit in the red frame represents the year of production and the fifth digit represents the month of production.
For example, the picture shows production in November 2022. (month: 1 ~ 9 = January ~ September, X = October, Y = November, Z = December)

Please contact us for free repair service

We will repair the affected products free of charge. Please contact the sales company in the region where you purchased the equipment.

Inquiries

Customers except within EU

KYOCERA Document Solutions Inc., Corporate Communication Section

Mail

Customers within EU

KYOCERA Document Solutions Europe B.V.

Mail

Kyocera Document Solutions Inc. ensures adherence to local data protection regulations. We have detected that your inquiry comes from within the EU. Therefore, due to the EU's General Data Protection Regulation, please note that your request will be forwarded to our regional headquarter: Kyocera Document Solutions Europe.

*	This article is current, as of the date of publication.

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